Sales Manager, Internet Manager, BDC Manager
Resume:
Rick Carlson
Downers Grove, IL 60515 ********@*****.***
Manager
Sales • E-Commerce • Finance • Business Development
Goal-oriented Automotive Sales Professional with solid record of achievements in management, finance and e-commerce. Skilled in managing all facets of automotive dealership business, including operations, sales, marketing, P&L, merchandise procurement, inventory control, personnel development and supervision, and problem / conflict resolution. Excellent relationship-building and closing skills; consistently meets and exceeds goals for sales, profitability and customer satisfaction. Strong leader with outstanding ability to motivate, train and develop sales staff. Key strengths include:
• Consultative Sales
• Internet Marketing Strategies
• Customer Service and Quality Assurance
• Inventory Control
• Business Analysis and Planning
• P&L Management
• Financing and Credit Approval
• Staff Training and Development
PROFESSIONAL EXPERIENCE
THE CHICAGO TOY STORE. Bensenville, Il 2009-2011
Sales and internet, set up CRM and trained the salesman on it.
PATRICK BMW. Schaumburg, IL 2004 – 2009
Internet Manager
Initiated and implemented new e-commerce strategies including leads management software and improved online advertising. Maintain and update Web site with current information and photo of every car for sale, strategically building value into description of each car. Effectively manage and develop staff of 8 new-car and 5 used-car sales staff.
Highly successful in capturing new business through e-commerce efforts; manage 500 emails and phone calls per month; qualify leads and assign to sales staff; complete financials and effectively close approximately 40 sales/month.
Exceeded quota of selling 180 cars in 2006 by over 30%.
Consistently achieve monthly top sales ranking.
FINISH LINE DODGE, Glenview, IL 2003 – 2004
New Car Manager
Managed all sales, banking, financing and inventory procurement efforts for new car sales. Managed and trained staff of seven.
LAUREL AUTOMOTIVE GROUP, Westmont, IL 2002 – 2003
Internet Manager
Managed e-commerce strategies, including Web site specials, e-Bay auctions and bulk email marketing. Developed email templates to streamline bulk mailing process.
Achieved average sales of 20 cars/month.
Sold Volvos at Tinley Park location until transferred to BMW sales in Westmont.
Company acquired by Auto Nation in 2003.
ARLINGTON ACURA, Palatine, IL 2001 – 2002
Internet Manager
Upgraded existing internet program and effectively managed e-commerce sales.
Sold average of 18 cars/month; surpassed sales of predecessor by 75%.
Hired as Salesman; promoted to Internet Manager after three months in recognition of performance and follow-up skills.
Continued…
Rick Carlson
Page Two
ROYAL MOTORS, Villa Park, IL 2000 – 2001
Manager
Managed all aspects of day-to-day operation of business, including all financing, payroll, advertising, and management of sales staff of three. Obtained primary and secondary lending sources and warranty sources. Appraised trade-ins and delegated all repair work.
Successfully launched used car dealership; achieved average monthly sales of 22 cars/month.
DOWNERS GROVE IMPORTS (PUGI), Downers Grove, IL 1998 – 2000
Salesman
Developed successful track record of sales achievements, ranked with top sales leaders.
JOE RIZZA LINCOLN-MERCURY, Naperville, IL 1995 – 1997
Salesman
Sold new and used cars. Gained solid foundation in effective sales techniques in automotive industry.
EDUCATION
BLACK HAWK COLLEGE, East Moline, IL
A.A.S. Data Processing
COLLEGE OF DUPAGE, Glen Ellyn, IL
Certificate in Machine Tooling
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