HIGHLY Experienced Project/Operations Manager

TECHNICAL PROJECT / OPERATIONS MANAGEMENT

? Field Operations ? Troubleshooting / Solutions ? Employee Training

A multi-dimensional, innovative Telecommunications Professional with proven results as a problem solver and qualified leader. A personable communicator and leader with diverse experience in site construction, technical project development, and management from quote to implementation. Over 20 years of experience encompassing:

• Field Installation Management • Project Management • Process Improvement

• Customer Relations • Multi-Site Operations • Workflow Planning

• Crisis Management • Technical Expertise • Vendor Relations

ACHIEVEMENTS

MULTI-SITE OPERATIONS - Directed a large cross-functional staff across 30 sites with multiple projects headed by District Managers (3), Foremen (14) and installers/technicians. Results: Improved projects to 93% on-time and .013% defect ratio. Increased project load to 230 projects of $7.5MM, annually to 400 projects of $12MM in 36 months, improved corporate project award diversity through improved performance.

TECHNICAL PROJECT MANAGEMENT - Successfully completed numerous high-visibility, time sensitive, installation projects for Verizon as an installation contractor. Results: Increased profitability, customer (Verizon & AT&T, Spirent) confidence, increased of RFP’s

CROSS FUNCTIONAL TEAMING - Developed the teaming of field engineering / site survey and installation team escorts on large scale project surveys. Results: Reduced material shortage / overage by an estimated $400K annually, reduced project delays by 15%.

FIELD INSTALLATION MANAGEMENT - Successfully completed the design, installation, configuration and implementation of Verizon’s internal Central Office WLAN system throughout the Metro-NY region in 23 sites, developing the standard for national implementation. Results: Increased customer confidence generating $60K.

VENDOR RELATIONS - Instituted and directed “Progress and Process” meetings with customer engineering staff. Results: Improved engineering defects by 2% annually, reduced job loss from over-bidding, lessened scheduling conflicts, increased project / job profitability, improved “Preferred Contractor” status increased irevenue from $7MM to $12MM in 3 years.

CONTINUING PROCESS IMPROVEMENT - Directed the successful completion of a $3.8MM, 24 month “Physical Frame” relocation project in the largest and busiest Central Office in Brooklyn NY, without service interruption and $200K under budget. Result(s): increased RFP’s, installer knowledge and skills, improving the company’s deployable Scope of Work.

PROFESSIONAL EXPERIENCE

Operations Director

2006 - Present

Y-Mode LLC, Amherst, OH

Coordinated the staffing, development, sales and support of telecommunications infrastructure and systems installations. Supervised document preparation, contractor / sub-contractors, staff management, engineering, logistical support, technical support and customer service. Supervised numerous wireless telephone site construction and system installations throughout the southeast region, maintaining a profitability margin of 32%.

Project Manager 2005 - 2006

Goodman Networks, Farmers Branch, TX

Remotely managed numerous successful installation and software upgrade projects as contractor for Alcatel providing. Provided project management, technical support, staffing management, customer and quality assurance. Managed overall job profitability and directed 15 technicians from survey to turn-up.

Installation Director/Operations Manager

1996 – 2005

LISN Inc., Orius C.O.S.G., Amherst, OH

Provided support for Project Managers, Engineers, Logistics, Sales, and HR staff for a large installation contractor for Verizon. Prepared proposals, documented performance, quality conformity, budgetary goals, and staffing needs; conducted meetings with Verizon directors and engineering staff to plan project timelines, quality conformity goals, and project development, directing as many as 230 staff; led numerous successful, on-time and highly profitable installation and construction projects in New York, New Jersey and the Northeast.

Branch Manager 1986 – 1996

Dryolin, Corp., Hicksville, NY

Administered the day-to-day operations of a medium volume building supply warehouse and retail store. Monitored and maintained an office/bookkeeping staff and managed road sales, counter sales, warehouse, and delivery staff of 20 people. Developed and enhanced product lines, managed inventory, implemented controls, and assisted in the growth of the corporation.

PROFESSIONAL DEVELOPMENT

• Extensive training and certifications from Alcatel, Verizon, AT & T, Trompeter, Heikemian, Spirent

• Six-Sigma Practices and Standards

• ISO / TL9000 Training

• OSHA Safety Training

• Numerous corporate awards for Project Quality

• Radio and TV Broadcasting

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