Customer Service Data Entry

PERSONAL DETAILS

Name: Ayako St. John

Address: **** ************ ** *** *, Charlottesville, VA 22901

Phone: 434-***-****

Email: *********@*******.**.**

Nationality: Japanese

EMPLOYMENT HISTORY

April 2010---Aug 2011 374 FSS/FSCO Outdoor Recreation Yokota Air Force Base Tokyo, Japan

Job Title: Recreation Assistant

Content of work assignment:

Renting lawn and gardening equipment; ski & snowboard gear; sports equipment; party items; picnic kits, etc. Assists customers in selecting proper equipment and advise them on operation procedures and rental rules/regulations.

Input reservations and sales into rental tracking program. Respond to telephone calls/emails and provide information regarding Outdoor Recreation facilities, prices and policies.

May 2003---March 2008 SonKen Inc., Tokyo, Japan

Job Title: Accounting Assistant

Content of work assignment:

Balance ledger, data entry, accounting document processing and reporting

Data entry, modification, posting and document management.

Secretarial duties including answering phone, customer service, preparation, product management, purchasing/ordering.

April 2001---March 2003 Nippon Life Insurance Company Inc., Tokyo, Japan

Job Title: General Secretary

Content of work assignment:

Appointment scheduling, writing insurance, customer visits & service.

PROFESSIONAL EXPERIENCE

During college I worked for an international hotel part-time for 3 years.

Booking and arranging via email and telephone; dispatch (radio instruction to the driver)

Restaurant reservations, car rental, air transportation, shows and theme park tickets

Staff restaurant

Interpreter Services

EDUCATION & TRAINING

January 2012---July 2012 Virginia of Massage School

Massage Therapist program

October 2009---March 2010 Center Trade Development Akabane, Japan

Physical Distribution Management---Distribution System

April 2008---January 2009 Kaplan Aspect

English as a second language (ESL)

Reached the following level: Advanced

September 1996---July 2000 China Foreign Economic an Trade University, Beijing, China

International Trade (including hotels and travel management)

LICENSE & QUALIFICATION

Japanese Language Proficiency Level 1

Nissho Bookkeeping Level 2

Microsoft Office Specialist: Access, Excel, Word

TOEIC 730

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