HEATHER FRIEDMAN

Address Phone # Email

***** ********* ** 240-***-**** zeab9t@r.postjobfree.com

Silver Spring, MD 20904

EDUCATION

Frostburg State University 1996-2001

BS in Psychology, with special emphasis in Child & Adolescent Psychology

Minor in Sociology.

EMPLOYMENT HISTORY

Montgomery Cinema Drafthouse Dec. 2008- May 2009

* Server (restaurant bar)

Bayside Landing October 07- Nov, 2008

• Server

Social Dynamics, LLC. May 2007- Aug., 2007

1. “Telephone Surveyor”

2. Using a Voice Over system on the computer I did telephone surveys by phone for a research company for a temporary assignment.

3 Spoke with various populations in order to collect data for a research company that received Grants from companies such as “The Institute for Higher Education Policy to do research for their company.

Secure the Call: June 2006-March. 2007

1 “Assistant/Database Organizer” for A small nonprofit program with the goal of collecting old donated cell phones to turn into free 911 cell phones for those who cannot afford one.

2 Organized demographic information of clients into spreadsheet database.

3 Called all clients and potential clients regularly to check status of participation with the program.

4 Addressed, stuffed, and stamped envelopes.

5 Faxed information and other papers to clients.

6 Any other administrative duties that needed doing.

Healthy Babies Project: February 2002- July 2004

1 “Case Manager/Service Coordinator/Outreach Worker”

2 Case Managed up to 37 pregnant women or women with an infant in NE Washington DC in order to reduce the infant mortality rate in DC, and to create healthy and happy families.

3 Conducted monthly home visitations to each client.

4 Resource referrals (i.e. housing, jobs, childcare, TANF, WIC, Medicaid).

5 Administered Depression and Developmental Screenings.

6 Conducted field outreach.

7 Conducted pregnancy testing

8 Provided intake when intake person was not available.

9 Kept concise notes during client’s pregnancy until their child’s second birthday.

10 Crisis Intervention

11 One-on-One Counseling.

Dee Dee’s Place, Inc.: May 2001- November, 2001.

1 Head Teacher for 18-24 month olds

2 Created daily lesson plans and administered them to the class.

3 Lead children through nap, play and lunch time.

Potomac Village School: May 2000- Sept. 2000

1 Preschool Camp Counselor

2 Lead camp counselor for 2-5 year olds.

3 Lead kids in summer camp activities such as games, arts and crafts, field trips, songs, sports, etc.

University of Maryland, College Park: May 1999-Sept. 1999

“Linkages to Learning” Study

1 Data Entry for special education research study using Microsoft Excel.

Dynamic Microsystems, Inc.,

2 Data Entry for small home software company.

Residential Home

1 Childcare Provider: May 1998- Sept. 1998

2 Provided daycare for three adopted, biracial children with behavior disorders,

(Baker family, ages 6, 10, and 14) while parents were working during the day.

1 Transported, supervised, fed, played, took them to the pool and their classes, and conducted learning activities.

2 Medication monitoring for one child.

COMMUNICATION SKILLS

1 Communicated effectively with preschoolers, their families, co-workers, supervisors, and clients at various jobs.

2 Connected with children with special needs and their family.

3 Worked directly with all Healthy Babies Project staff, and 2 collaborative partners in the building: DC Developing Family Center, and the DCDFC.

4 Communicated with people from different ethnicities and backgrounds.

5 Collaborated with other organizations including March of Dimes, Healthy Families DC, and Healthy Start.

6 Volunteered at numerous health and wellness fairs throughout the community

7 Effectively conducted various surveys to adults and adolescents over a Voice Over computer system that used predictive dialing.

PRACTICAL SKILLS

1 Certified to administer assessment tools including the Denver Screen to test for developmental delays in children, and the CES-D depression screen.

2 Breastfeeding Peer Counselor

3 Can type approximately 90 wpm.

4 Proficient in Microsoft Word

5 Experience with data entry using address and phone book spreadsheet database, and excel.

6 Proficient in internet research

7 Experience with Voice Over predictive Dialer program “Five9.”

8 Certified in Heart Saver CPR and First Aid: Adult & Infant/Child.

9 Worked at home independently for the survey job with no direct supervision.

LEADERSHIP ABILITIES

1 Capable of supervising large groups of children in a variety of settings.

2 Maintained control of difficult situations with out-of-control children.

3 Planned and executed daily activities for children and adolescents.

4 Create and execute individual plans for home visits for each client in my caseload.

5 Educated teens and adults about STDs and birth control

PROFESSIONAL PRESENTATIONS

Waller, R., Friedman, H., & Friedman, P. (2004, February). Screening a mother’s depression to reduce risks to infants. Presented at the 17th Annual Research Conference: A System of Care for Children’s Mental Health: Expanding the Research Base, Tampa, FL.

REFERENCES

*Available Upon Request

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