Business Operations Manager
Resume:
LEO KIRK, MBA
**** ****** **** *********, ***** Rapids, Iowa 52411
***.********@*****.***
QUALIFICATIONS PROFILE
Highly talented and accomplished professional equipped with more than 20 years of successful project management and estimation experience. Proven expertise in managing large-scale projects across multiple industries, with superior record of delivering simultaneous large-scale, mission-critical projects within scope, time, budget, and quality constraints. Accustomed to establishing and maintaining productive working relationships among team members associated with the project. Committed to providing superior customer service to clients by addressing their diverse needs and requirements. Known for extreme capability to multitask in a globally competitive and fast-paced environment.
CORE STRENGTHS
- Conceptual and Detailed Estimates
- Project Management and Operations
- Budget Implementation and Cost Control
- Continuous Process Improvement
- Quality Control and Regulatory Compliance
- Outstanding Vendor and Client Relations
- Problem Resolution and Decision Making
- Time Management and Prioritization
- Leadership, Training, and Team Building
- Excellent Presentation and Negotiation Skills
EMPLOYMENT HISTORY
ELECTRICAL CONTRACTOR, PROJECT MANAGER 1992–PRESENT
KIRK ELECTRICAL ~ KNOXVILLE, IA
Direct and coordinate all aspects of electrical contracting services for both high voltage / low voltage installations and project managed multiple commercial and residential jobs. Spearhead, mentor, and train apprentices and journeyman electricians to develop their competencies and achieve maximum level of performance toward fulfillment of their journeyman status. Collaboratively work with suppliers, vendors, OSHA, and government in the delivery of material and price negotiation. Foster positive working attitude to create high team morale toward timely completion of projects.
Notable Contributions:
- Assumed full responsibility in submitting electrical bids for jobs ranging in price from $100 up to $100K
- Conducted comprehensive research for new products to provide safer and more efficient installations as well as continuing education in safety and NEC requirements
FIELD LOGISTICS PRODUCT MANAGER 2007–2010
MUSCO LIGHTING ~ OSKALOOSA, IA
Provided expert oversight to day-to-day business activities of eight field technicians in charge of developing sports-lighting technology. Regularly interfaced with Warranty, IT, and Legal to identify specific problems and determine time frame for repair. Determined the nature of various electrical issues within particular sites and arranged a schedule with customers to ensure problems were solved under time constraints. Informed the customer on the status of their warranties and sold additional warranties to the mutual benefit of the customer and the company.
Notable Contributions:
- Incurred $100K company savings annually with more than $500K NPV for five years through the implementation of lamp recycling program
- Facilitated training to end users to enhance their knowledge in the newly implemented software
- Carried out employee administrative duties, such as conducting quarterly performance evaluations and resolving any employment concerns
CEO / DISTRICT MANAGER 1992–2009
TASOS STEAKHOUSE ~ KNOXVILLE, OSKALOOSA, AND CHARITON, IA
Displayed unsurpassed leadership and expertise to overall daily restaurant operations for three units. Supervised 150 employees, prepared work schedules, and assigned specific duties and priorities. Primarily held responsible for cash management in areas of payroll, accounts payable, and purchasing. Oversaw all technical aspects of business, including cash register network / operations, software upgrades, troubleshooting, and end-user training. Presided over hiring, training, conflict resolution, employee development, and government compliance. Built and cultivated long-term relationships with Iowa Department of Revenue and Iowa Workforce Development.
Notable Contributions:
- Commended for formulating workable solutions for various situational business challenges and problems
- Recognized for demonstrating high degree of personal commitment in expanding the business from one to three restaurant locations
- Exemplified outstanding vendor negotiation skills and multi-tasking capabilities to handle a large-volume workload in a highly efficient manner
- Created a favorable public image and elevated corporate visibility in the communities by providing quality and service beyond expectations
SENIOR FIELD PROJECT MANAGER 1989–1992
SCHNUCKS MARKETS ~ ST. LOUIS, MO
Applied dynamic leadership talents in supporting large grocery store chain consisting of more than 100 locations. Masterfully led the activities of seven field engineers as they assessed, identified, and met stores’ technical needs. Functioned as second-tier support in charge of diagnosing and resolving difficult problems in the areas of hardware, applications, and operating systems onsite and through helpdesk. Mediated between corporate IT department and the field, interfacing with end users and effectively rendering technical advice to non-technical personnel.
Notable Contributions:
- Rose from rank to senior field project manager for showing exemplary job performance and outstanding project management skills
- Reputed as the project manager for three new store openings responsible for implementing and supporting all technical equipment
- Successfully founded program to repair printers and monitors in house, significantly reducing costs and improving turnaround time
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
- Drake University, Des Moines, IA: 2007
BACHELOR OF ARTS IN COMPUTER INFORMATION SYSTEMS
- Simpson College, Indianola, IA: 1996
ASSOCIATE OF APPLIED SCIENCE IN COMPUTER / ELECTRONIC MAINTENANCE
- Indian Hills Community College, Ottumwa, IA: 1989
TECHNICAL PROFICIENCY
Microsoft Office Suite: Word, Excel, and PowerPoint
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