Hard working Self Motivator

MONICA J. CUTINO

OBJECTIVE

Seeking a position of challenge and service in a professional environment

HIGHLIGHT OF QUALIFICATIONS

Excellent communication skills

Leadership ability

Exceptional comprehensive/problem solving skills

Organized and detail-oriented

Capable of multi-tasking

Able to work well independently

Computer literate (Word, Excel, Windows 98, Windows XP, AS400, Timeworks, CSG, Cornerstone, Debt Manager, LA)

EXPERIENCE

Comcast of California

Dispatch Rep II

2008-2009

Primary point of contact for field technicians in the installation of telephony/internet services for the San Francisco Bay Area. Position entails verification of pre installation provisioning, porting and activation of phone numbers, email accounts, dispatch responsibilities and extensive trouble shooting and line testing to ultimately achieve Dial Tone and or Internet status. Maintain customer account records, entering and retrieving information through either a manual or computer system.

Law Offices of Wasserman, Comden & Casselman, LLP.

Accounts Payable Clerk

2007 - 2007

Ensure that all payments are made in a timely manner to avoid any late fees or negative credit reporting. Reconciliation of credit card statements. Overlook Cost Advance tickets and vendor invoices to ensure all balances due are correct. Process and pay reimbursement and monthly expense reports. Weekly check runs and invoice data entry. Resolve any issues that may arise with vendors or clients.

Ford Motor Credit - Henderson Business Center

Account Services / Collections

2006 - 2007

Provide a high level of customer service at all times. Assist customers with billing questions/concerns. Process requests for discrepancies on their monthly statements. Collect payment on past due accounts. Sort and deliver contracts from Dealers to be funded. Prepare daily outbound shipments for other Service Centers.

Harrah's Entertainment

PBX Supervisor / Room Service Dispatcher

2003 - 2007

Completes duties as assigned, acts as a role model always presenting oneself as a credit to the company and encourages others to do the same. Able to identify and take control of a difficult situation appropriately. Prepare department schedule, input payroll records, maintain vacation schedule. Supervise operators to ensure that the call volume and abandonment percentages stay within the departments standards. Review and issue work performance and appraisals. Issue disciplinary actions. Monitor operator incoming phone calls to ensure that the highest level of customer service is achieved. Update hotel directory and beeper listings. Enforce department and company policies / procedures. Maintain an upbeat, positive and professional attitude at all times.

Transportation Security Administration

Security Screener

2002-2005

Provide frontline security and protection of air travelers, airports and airplanes. Responsible for identifying dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft. Perform the essential security mission in a courteous and professional manner. Use diverse, cutting edge electronic detection and imaging equipment.

Clark County School District

Food Service Sub

2002-2005

Assist in the preparation of nutritional meals for students and faculty. Maintain code cleanliness of facilities and cooking utensils.

PO Box 1962, Pittsburg CA 94565 Hm: 925-***-**** / Cell: 925-***-****

Email: ************@*******.***

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