PMO

Robert H. Johnson

**** ******** ***, ****** **. *5611

704-***-**** /256-***-**** ************@*****.***

Self motivated with diversified experience in relation management and Information Systems that includes: Developing CRM and managing teams using mainframe, internet, client/server, Visual Basic, PowerBuilder, COBOL, JAVA and, ERP applications, Agile/Scrum, SDLC, Method1, Rational Rose, RUP, Artemis, and Clarity technologies.

This experience includes: working with all levels of government and regulatory agencies to ensure compliance, and adjustment to regulations, while adhering to legislative and procedural processes.

the management of large enterprise-wide projects; developing necessary project Statements of Work, proposals and supporting documentation; managing development team resources at both local and remote sites, including 3rd party vendor resources; developing and maintaining project budgets; conducting client/team project "discovery" and requirements gathering meetings; identifying and facilitating the resolution of project issues / scope changes; and managing the scheduled status and review meetings throughout the project life cycle, including on-going communication with the project stakeholders and business management.

Have been responsible for development and implementation of project management processes, system development life cycle methodologies using (Agile(SCRUM), Rational Rose and Method1), process flow reengineering, system analysis and design guidelines, business functional analysis, and business process improvement.

Highly accomplished technology consultant with verifiable record of accomplishment in directing complex IT projects and exceeding expectations. Expertise in clarifying business requirements, performing gap analysis between goals and existing procedures / skill sets, and designing process and system improvements to increase efficiencies and reduce costs. Extensive BI development skills including Cognos, Microstrategy and Business Objects and SAS. Strong interpersonal skills and ability to diplomatically facilitate discussions and negotiations with clients. Recognized project management skills for 15+ consecutive years, consistently delivering complex, large-scale projects on time and within budget involving Custom Applications, Business Intelligence, Data Warehousing, Web Applications, Managed Services, and Outsourcing Solutions.

EXPERIENCE:

7/2009- Present – Johnson Service Group (TVA – Tennessee Valley Authority) Chattanooga/Knoxville TN and Muscle Shoals, AL.

Consultant, Program Management

• Use Primavera for project management efforts.

• Led and coordinate projects for the stewardship River Operations.

• Interface with power generation, transmission and distribution systems and groups that covers; Nuclear, Fossil and Hyro.

• Generate new and innovative solutions to streamline business processes with automated solutions.

• Develop business requirements, functionals, and working with development team on technical specifications for the automation of permitting process.

• Mentorship of TVA employees in Project Management and Software Development methodologies and tools, i.e. Agile/SCRUM, MS Project and Premiava

• Assist Program Manager in the automation of an existing manual permitting processes within TVA.

• Research and development of business cases and technical solutions to automate other manual processes within TVA.

• Partner with shareholders and team members to generate new ways of doing business within TVA.

3/2009- 6/2009- Healthplan Services, Tampa, Florida

Manager, Development and Program Management

• Create training materials for User Community of Application utilization, Business Process and procedures, and federal/state/local regulations training

• Creation Production Support Group

• 7x24 support of mainframe applications

• manage staff, network and development for various healthplans Humana, CIGNA and BCBS.

• Coordinate project activities with Project Management team using Agile/SCRUM

• Direct and facilitate feature/work breakdown and construction of work schedules with project team

• Direct and facilitate scope and requirement definition with internal and external customers

• Provide guidance and leadership for a Portfolio Management and Resource Utilization forecasting process

• Manage in a matrix environment through the full life cycle of the project

• Create, monitor and maintain project performance metrics including sizing effort, actual effort and financial expenditures for the projects

• Create and maintain project status details for all levels of management

• Demonstrating project ownership and evangelizing individual ownership with each member of the team

• Drive project results that are aligned with strategic organizational objectives

• Collaborate with business analysts, product owner, stakeholders, architects, developers, and quality assurance associates from project scope definition through implementation

• Manage all aspects of assigned projects, from project sizing through project closure

• Maintain project and executive level status reports

• Actively involved in New Business Development within scoping, sizing and planning

• Maintain in depth knowledge of project scope and all interdependencies, to ensure no key feature is inadvertently excluded or missed

• Mentoring and training new Project Managers and Business Systems Analysts

• Identify and provide guidance and leadership in the implementation of project process improvement

• Day to day liaison with Wells Fargo

• Coordinate information gathering sessions

• Develop business requirements

• Manage business relationship

• Provide issue resolution

• Provide 7x24 support of desktop application

• Participate in .NET design meetings for desktop project

11/2008 – 2/2009 Lender Processing Services, Fort Mill, SC

Senior Technical Project/Program Manager/Relationship Manager – (AVP)

• Worked on development of corporate policy related to regulations, policies and procedures.

• Worked with local, state and federal legislative leaders to on Mortgage and Consumer finance regulations.

• Create training materials for User Community of Application utilization, Business Process and procedures, and federal/state/local regulations training

• Creation of PMO for LPS and Wells Fargo

• Project Manager on enhancements to LPS MSP(mainframe) and Desktop(.NET) products for Wells Fargo client.

• Responsible for day to day project management activities using Agile/SCRUM in a .NET environment.

• Responsible for liaison duties with Wells Fargo.

• Coordinate business process development for Foreclosure, Bankruptcy, Foreclosure Referral, Loss Mitigation, and REO department. Direct and facilitate feature/work breakdown and construction of work schedules with project team

• Direct and facilitate scope and requirement definition with internal and external customers

• Provide guidance and leadership for a Portfolio Management and Resource Utilization forecasting process

• Manage in a matrix environment through the full life cycle of the project

• Create, monitor and maintain project performance metrics including sizing effort, actual effort and financial expenditures for the projects

• Create and maintain project status details for all levels of management

• Mentoring and training new Project Managers and Business Systems Analysts

• Coordinate information gathering sessions

• Develop business requirements

4/2003 – 6/2008 HSBC, Consumer Lending and Mortgage Services, Charlotte, NC

Senior Relationship/Program Manager/Development Manager

Project Manager involved with the planning, design, architecture, development, enhancement and maintenance of Internet websites, Data Warehouse, and back-end systems, such as, LOS MortgageFlex, boarding, and servicing (MortgageServ), that support Mortgage Originations and Servicing business department. I would assess project viability and recommends strategies and tactics to satisfy customer needs. Collaborate with company customers, staff, IT colleagues and other stakeholders to identify customer requirements, assess impacts to other data and systems, consider available technologies, compare costs and benefits and recommend solutions. Work with business entities, vendors and service providers in implementing technical solutions for business initiatives. Participate in the departmental administrative functions. Responsible for the development, implementation and/or conversion of Decisioning Systems and Data Warehouse initiatives for Consumer Lending and Mortgage Services. This included websites and interfaces to websites from these systems.

• Worked with local, state and federal legislative leaders and regulatory agencies to ensure compliance on Mortgage and Consumer finance regulations.

• Worked on development of corporate policy related to regulations, policies and procedures.

• Create training materials for User Community of Application utilization, Business Process and procedures, and federal/state/local regulations training

• Developed and implemented enterprise data warehouse for Mortgage Services.

• Spearheaded technical consulting to business to create and execute tactical plan to meet data needs across multiple platforms that included DB2 Mainframe, Oracle, SQL Server, and DB2 / UDB relational environments.

• Appointed as primary liaison for management, project team, and Global Shared Service groups that provided hardware / software to support / enhance business reporting, operational reporting, and analytical needs. Tool set included SAS, COGNOS, Business Objects, Data Stage, Ab Initio and Quality Center Testing platform.

• Created and implemented Business Intelligence (BI) delivery methodology by leveraging new Cognos ReportNet tool suite. Also established Business Intelligence Center of Excellence (COE) for all Mortgage Service Groups.

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• Manage all aspects of offshore development teams supporting Mortgage and Consumer Finance IT divisions.

• Participated in the development and implementation of corporate PMO.

• Responsible as Project Manager to review all projects for Economic Capital/Risk within these areas above and to prepare review summaries to be distributed and reviewed with other Project Managers of other divisions (i.e. credit card, retail banking, auto, etc…) for synergies and make recommendations to executive management of IT and Business divisions to merge projects/budgets or cancel projects.

• Responsible for creation of BASEL data interfaces, data stores and the daily on-going tasks for new or changing requirements.

• Responsible for creation of BASEL2 data interfaces, data stores and the daily on-going tasks for new or changing requirements.

• Developed sundown plan for SAS repositories to newly created Oracle warehouse with expected savings of $9 million over 3 years. Oracle warehouse was created for $1.5 million and savings realized after 2 years were better than expectations at $8 million at 75% usage of new warehouse.

• Managed direct and matrix development teams across geographic regions.

• Responsible for selection and deployment of BI tools to end users.

• Responsible for development and deployment of SQL, DB2 and Oracle databases in support of application implementations.

• Responsible for development and implementation of Mortgage Data Warehouse for Risk Forecast and analytics.

• Managed the creation of automated underwriting solution with Credit Data Interface and Decision/rules engine for mortgage services.

• Achieved Global Enterprise implementation of Decision Engine Platform with technology partners that was adopted by North America, South America, England, Hong Kong, and other parts of Asia. This reduced overall operating expenses for this product by $20 million.

• Deployed real-time Pricing solution as generic service in ISHUB

• Real-time Ineligibles service as atomic business service in ISHUB

• Lead ProMerit Warehouse Lending system integration with custom web service implementation and vendor .net to java interoperability

• Responsible creation, reviews, execution of all RFIs and RFPs for these divisions.

• Responsibilities included working with Global IT partners to ensure synergies across all company platforms related to internet/intranet technologies and resource sharing.

• Lead implementation of Loan Originations System (MortgageFlex) that takes loan applications via web and client workstations. This was a joint project between vendor and HSBC.

• Lead development and implementation of Ineligible application. This application was a major interface to all loan systems to ensure that all brokers, borrowers, etc… were eligible for loans.

• Lead the development and implementation eCare website for servicing division. This allowed Customers to view loan account, and make payment transactions.

• Lead the development and implementation of HMSMortgage website. This was an externally hosted website with interfaces to internal HSBC applications.

• Assist, as needed, in the development of the strategic technical architecture plans in partnership with the business or staff department. Maintain high quality, architecturally compliant product delivery systems. Ensure technical strategies remain in concert with Group technology architecture and philosophy.

• Foster and maintains vendor relationships. Recommend the use of outside contract resources and administers selected contracts to ensure performance.

• Ensure compliance monitoring is in place, including processes for management of operational risk, in accordance with HSBC and regulatory standards.

8/2002 – 4/2003 Lydian Trust, Palm Beach Gardens, Florida

Development Manager

Responsible for intranet and internet application development.

• Responsible for the development of intranet/internet application that will support the wholesale, retail and correspondent mortgage business. This application is based on Microsoft .NET architecture. The system will provide the financial department with decision support tools, automated underwriting, federal and state compliance regulations and servicing functionality with web access to the system for Customers.

• Manage team of 7 developers and business analysis, developed business requirements / technical specification documents. Develop and presented business process alternatives using process flow diagrams to illustrate.

• Manage budget and project schedule.

• Liaison between IT, financial department and External Client to manage agreed upon project scope and expectations.

3/2000 – 6/2002 JMFamily Enterprises, Deerfield Beach, Florida

Development Manager

• Portal internet application using MS Visual Studio / SQL Server for all Southeast Toyota Dealerships.

• Portal intranet/internet application for new Toyota Customers.

• Intranet based marketing application based on data warehouse architecture that enabled business user to develop marketing plans and promotions.

• Activity Based Costing Management (ABCM) implementation for finance department.

• Implementation of PeopleSoft version upgrades.

• Managed day to day activities of 5 Business Analyst.

• Managed group of 17 support and project development resources with 3 direct reports.

• Participated in the development and implementation of PMO.

• Responsible for all QA, end-user testing and training activities.

• Provided necessary post-implementation support to ensure project implements had no or minimal impact to the business units day to day activities.

• Developed ROI and present to senior management as part of project budget approval.

• Developed practical business process alternatives to the current process using the process flow diagrams.

• Provided technical and business leadership and vision.

• Created an integrated information technology plan to support multiple business unit strategies, which included analyzing emerging technologies and translating implications of the new technology into an effective IT strategy for multiple business units.

• Developed new Business Process Improvement plans that recognized a direct cost avoidance of up to $700K

• Enforced the usage of the corporate Development Methodology (RUP) and Quality Assurance procedures.

• Manage budget and project schedule.

• Liaison between IT, financial department and External Client to manage agreed upon project scope and expectations.

1/1998 – 3/2000 NCCI, Boca Raton, Florida

Development Manager

• Conduct post-implementation lessons learned and budget validations.

• Managed day to day activities of developers and business analysts.

• Implementation of Oracle financial software.

• Create business requirements, justifications, RFPs, estimates, project plans, and project budgets, presentations to stakeholders and status reports to senior management.

• Managed Year 2000 Compliance projects.

• Coordinated business technology planning for large business units.

• Consistently maintained direct departmental and project expenses with targets.

• Recruited and developed high-performance support teams, reduced turnover, and maintained greater continuity in staffing.

• Developed Customer Support policies and procedures and ensured that they were followed.

• Developed and implemented application support escalation procedures.

• Coordinated problem resolution and cause with management based on escalation procedures.

12/1992 – 1/1998 Tampa Electric Company, Tampa, Florida

Project Manager / Senior Systems Analyst

Responsibilities involved extensive project management tasks in multiple client/server and mainframe projects.

• Lead and implemented application and modules from Production, Operations, Energy Delivery, transmission, etc. from Severn Trent.

• Lead and implemented Automated Meter Testing and Tracking System (AMTTS). Developed in PowerBuilder in conjunction with testing equipment vendor (WECO).

• Lead and implemented application for handheld devices to upload/download routes and read meters. Information downloaded from devices on a nightly basis.

• Managed the day to day project duties. Created project documentation, such as, requirements, technical specifications, status reports, project plans and budget.

• Developed replacement of corporate CIS (Customer Information System) with new CRM system.

• Lead the replacement of the business critical Work Management system with vendor software $3M project.

• Incorporated Activity Based Costing Management (ABCM) system into Work Management system.

6/1991 – 12/1992 Watkins Motor Lines, Lakeland, Florida

Sr. Programmer Analyst

• Developed functional and technical specifications based on user requirements and coded from the documentation.

• Conducted extensive process and data modeling that was completed with strict guidelines and time constraints.

3/1988 – 6/1991 Kash n' Karry Food Stores, Tampa, Florida

Programmer Analyst

• Responsible for designing, programming and implementing on-line CICS systems in support of most phases of the grocery retail business.

• Enhanced the Inventory, Point of Sale, Item Tracking and Warehouse Control Systems.

7/1985 – 3/1988 Publix Supermarkets, Lakeland, Florida

Operations assistant supervisor

• Supervised weekend IT operations.

Hardware/Software Experience:

COMPAQ, IBM/PC/MVS, Windows 95/98/2000/XP/NT, ZOS1.2

Visual Studio.NET, Visual Interdev, MS Office 2000/XP, MS Project, Visio SSL, XSL, Websphere, Active Directory, Rational Rose, E.piphany, Biztalk, VB6.0, VBScript, ASP, SQL, HTML, XML, PowerBuilder 6.0, COM/DCOM, COBOL, CICS, JCL, SQLServer, DB2, Oracle, Agile, SDLC, Artmis, Clarity

Military:

8/83 – 8/89 Alabama and Florida Army National Guard. Last assignment was 53rd Inf. Detachment 1, Lakeland, Florida. HQ was Jacksonville, FL. MOS: 05C Radio Teletype Operator. Held a TOP Secret clearance.

EDUCATION:

BS in Business Management Palm Beach Atlantic University, West Palm Beach, Florida

AA in Computer Science Hillsborough Community College, Tampa, Florida

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