Customer Service High School

Eric Brooks

Cell Phone: 443-***-****

Email: *******@*****.***

Objective

To secure a job and to be productive

Education

Long Reach High School, Columbia, Maryland

Class of 2000

Howard Community College

Working toward a Bachelor of Arts Degree

Major in Business Management

New York Film Academy

Associates Degree in theater

Training in theater and film

Awards

Received certificate in General Office Work.

Bravo Zulu Certificates in Customer Service and Sales

Work Experience

September 2000 – 2002, Smalls Sort Packages

Representative and Part Time Supervisor

Ups

Sort packages coming to the Gold, Silver, Bronze and Main Belt

In charge of training and evaluating all employees bagging packages

Provide accurate information and assistance to customers including dispatching pick-ups and service information

October 2002 – 2004, 2005, Computer Programmer

Representative and Part Time Supervisor

Medsys

Take medical forms and convert them to hand pilot friendly forms

Trained in typing, taking apart a computer and putting it back together as well as using Microsoft XP, PowerPoint, Excel, Word and Outlook

Provide accurate information and assistance to customers including scheduling patients and sending bills out

October 2005 – October 2007

Problem Solver and Service Tech

Fiber Clean

Air Duct Cleaning & Decontamination

Wall to wall Broadloom carpet, upholstered furniture drapery care

Oriental & area rugs, silks and fine fabrics, wood floor, stone and tile refinishing

October 2007 – October 2011

Shuttle Driver

Econopark

Pick customers up from their car and take them to the airport

Pick them up from the airport and take them to their car.

Make environment a home, friendly and comfortable.

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