Manager Customer Service
Resume:
Aisha Siddiqui
Cypress, TX 77433
*****.**********@*****.***
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
SUMMARY OF QUALIFICATIONS
• Skilled in materials management, maintenance of filing systems, mail processing and data entry.
• Able to multi-task
• Great ability to manage and organize the retail operation.
• Strong ability to plan and coordinate marketing programs.
• Proficient in development of the team and individual.
• Strong ability in personnel interviewing, training, and motivating.
• Skilled in organization and office procedures
• Ability to achieve immediate and long-term goals and meet operational deadlines
• Fast learner, able to work quickly and accurately on multiple tasks
• 5+ years of secretarial experience and duties
• Computer literate: Office 2000 ( Word, Access, Excel )
WORK HISTORY:
Assistant Manager
Bandolino (Jones Apparel Group), North Brunswick, NJ (April 2009-October 2010)
• Supervised all daily functions of store activity to ensure customer satisfaction.
• Managed full and part time shift schedules of employees and other personnel issues.
• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.
• Manage total store level operations, including staff hiring, training, evaluation and work schedules.
• Managed all aspects of merchandising, window displays, and stocking.
Manager
Roma Pizza Restaurant, Alexandria, VA (June 2007-Feburary 2009)
• Interface directly with customers to provide assistance and resolve problems.
• Supervise product inventory; verify quantity and quality of products received.
• Successful experience in sales and staff support training, motivating, and supervising customer service employees.
• Develop plan, process payroll and maintain accurate inventories.
• Quickly and effectively solve customer challenges
Assistant Manager
MAKRO Wholesale Center, Lahore, Pakistan (September 2006-April 2007)
• Supervised direct staff, development of policy recommendations, and preparation of implementing procedures and served on numerous operating committees.
• Supervised human resource functions for designated units and prepared budgets and coordinated planning with other department managers.
• Worked with store managers to ensure merchandise changes aligned with sales patterns.
Administrative Assistant
Avari Hotel, Lahore, Pakistan (January 2003-August 2006)
• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.
EDUCATION:
BA of Arts, Psychology Major (Phi Kappa Phi) – Kean University: Union NJ.
2011
BA of Arts, Education Major - Punjab University, Pakistan
2007
High School Diploma - Pennsauken High School, NJ
2003
REFERENCES:
Available Upon Request.
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