Customer Service Assistant

June M Duvall

**** ******* ******, ******, ** ***06, Phone : 719-***-****

Email: ***********@*****.***

Qualifications Summary

Customer Service and document handler with extensive and diverse experience developing, implementing, facilitating, coordinating and tracking various types of schedules. Specialized in the following:

● Communication Customer Service ● Telecommunication

● Multi-phone procedure ● Transportation

● Warehouse Associate ● Organization

Professional Experience

RMS Application Specialist, Receivable Management Services July 2007 – Present

• Supervise new hire testing and training to determine the census of finance and customer care

• Assist with payments, payment arraignments, wireless concerns, account research, and service issues using a variety of different systems.

• Restore wireless services when deemed appropriate

Admin Assistant, Interstate Chemical Co. /Express Services, October 2006- May 2007

• Answer multi-phone lines directing clients to use a personal cash flow statement to organize finances

• Find invoice numbers for daily printed bill of lading

• Organize and screen monthly files and paperwork from all CSR’s

Admin Assistant, Innograted Document Solutions/Express Services, February 2006 - September 2006

• Pre-prep and prepare all state documents for scanning and micro film processing

• Seal and apply postage to prepared documents

• Fill customer orders as provides pamphlets, booklets etc.

Admin Assistant, Baca Insurance Agency, March 2005 - February 2006

• Provide customer with options from several companies from Auto/Home Insurance prices

• Develop payment spread sheets and handle accounts receivable

• Perform general clerical duties and customer services tasks

Admin Assistant, Innotrac Corporation/Express Services, September 2004 – November 2004

● Provide Customers with billing information

● Track, cancel and return ordered merchandise

CSR/Kids Club Attendant, 24-Hour Fitness Center, July 2004 – September 2004

• Plan and implement games and movies, while providing child care and security

• Verify authorized identification and documents of all persons on arrival and departure

Owner/Operator, Precious Minds Day Care, June 2000 – October 2003

● Provide safety, nutritional meals, learning activities and transportation for children

● Provide customers with child’s progress

● Perform bookkeeping and accounting for business

Bus Driver, Pueblo District #60, August 1998 – May 2000

• Transportation for School Children

• Received training in emergency procures and maintenance of vehicle

Education

High School Diploma, some college

REFERENCES: AVAILABLE UPON REQUEST

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