Manager Service

Seeking senior level assignments in Spa Services / Client Servicing with a growth oriented organisation.

SYNOPSIS

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A dynamic individual with over 23 years’ of rich and qualitative experience in Spa Services, Saloon & Spa Operations and Client Servicing.

Demonstrated excellence in delivering quality services, with proven record in /clients care.

Domain expertise in: modern spa and saloon techniques like Aroma Therapy, Swedish Massage and Ayurvedic Treatments.

Established and maintained excellent client relationships ensure higher number of repeat clientele; instructed clients with care & helped individuals take steps to improve or maintain their health.

Knowledge of basics of accounting and financial management; familiar with MS Office suite.

An effective communicator with strong logical, problem solving & organizational abilities. Seizes a flexible & precise approach.

WORK EXPERIENCE

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Since Sep 2008 Pride Amber Vilas Resort & Spa, Jaipur Spa Manager

Jun 2007 to Aug 2008 Cambay Sapphier, Ahmedabad Medispa Manager

Feb 1988 to Mar 2007 Leemasha Beauty Parlour, Ahmedabad Owner

Key Deliverables:

Strategic Planning

Foreseeing and planning for establishing highest standards of service; planning and implementing the entire operations for the outlet.

Developing procedures that archive higher cost efficiency and guest satisfaction.

Adopting a total revenue approach synchronized with the standards laid down.

SPA Therapy & Body Therapy

Ensuring high standard of appearance and personal hygiene as outlined.

Performing all treatments to the highest standards.

Monitoring the day-to-day cleanliness and hygiene in accordance with the Health and Safety and hygiene legislation.

Handling and controlling stock within rooms, ensuring products are filled up ready for each day.

Assisting clients in all areas of spa as and when necessary, e.g. Relaxation Area and Reception, etc.

Documenting all sessions performed according to established guidelines.

Operations Management

Organising departmental meetings with the front office, F&B production & F&B Service regarding VIPs, regulars and other guest requirements.

Preparing appropriate strategies to handle the business flow and develop long range plans.

Continuously measuring the change that would impact the operating standards for the organization.

Maintaining accurate and up to date information on customer feedback and percolating the same to formulate/regularize operational procedures / SOP’s.

Client Servicing

Managing service operations for rendering quality services; providing first line customer support by answering queries, resolving their issues.

Handling guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest.

Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to associates on improvements and achieving higher customer satisfaction matrices.

Building relationships & maintaining regular contacts with corporate and key individual clients.

ACADEMIC CREDENTIALS

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BA (Economics) Gujarat University 1988

OTHER CREDENTIALS

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NDDY (Naturopathy) Gandhi National Academy of Naturopathy 2010

Beauty Diploma Shirley Beauty Academy 1988

TRAINING PROGRAMMES

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Skin Treatment from Chereals

Hair treatment from L’Oreal

PERSONAL DOSSIER

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Date of Birth 22nd November, 1965

Linguistics English, Hindi, Marathi & Gujarati

Address F/1, Jayveer Apartment, Near Vastrapur Railway Crossing, Vejalpur, Ahmedabad -380051

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