Customer Service Human Resources
Resume:
Mallory Cooper
Home: 405-***-**** Cell: 405-***-****
Email: *******@*******.***
Qualifications
Professional experience working in fast paced environment demanding strong organizational, technical, and interpersonal skills. Highly trust worthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects, able to multi-task effectively Capabilities include:
• Customer Service & relations
• Word Processing & typing
• Computer operations
• Filing& data archiving
• Office equipment operation
• Telephone reception
• General accounting
• Problem solving
Work History
Oct. 2010-Present
Youth & Family Services. Inc,
7565 E HWY 66 El Reno, OK 73036
Receptionist
I attended to visitors and dealt with inquiries on the phone and face to face. Supplied information regarding the organization to the general public, clients and customers.
• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensures knowledge of staff movements in and out of organization
• general administrative and clerical support
• prepare letters and documents
• receive and sort mail and deliveries
• schedule appointments
• maintain appointment diary either manually or electronically
• organize meetings
• tidy and maintain the reception area
May 2010-August 2010
Sugar Creek Casino
5304 N Broadway Ave. Hinton, OK 73047
Vault Supervisor
• Carried out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for the casino.
• Coordinates training process for associates
• Monitors & Coaches associate as needed.
• Monitors overages & shortages for each associate on my shift.
• Oversees the main bank inventory & all main cage cashier imprested banks.
• Checks the completeness & accuracy of paperwork to coin, currency, and/ or negotiable items.
• Verifies outgoing & incoming imprested banks.
• Documents any irregularities.
• Contacts Surveillance for retention of tapes if needed.
• Ensures accuracy of exchanges.
• Ensures compliance with gaming controls.
• Expedites the transfer of coin & currency, & all other negotiable items to and from the cage/vault transfer cashiers and cage/vault window cashiers.
• Verifies the accuracy of the transfer requests to and from the Main Vault Bank.
• Ensures timely handling of all transfers to and from the Main Vault & cashier windows.
• Ensures shift end reports are completed.
• Verifies that each associate has balanced.
• Recounts banks where a variance has occurred.
• Provides to auditing all paperwork that is required.
• Maintains all ATM machines and Auto Tellers.
• Fulfills the responsibility of cashier, transfer cashier or main bank cashier if needed.
• Ensures that excellent guest service is provided.
• Ensures strict confidentiality in all aspects of the job.
• Adheres to all Internal Control Policies and Procedures, Department, and Safety Policies
June 2009-August 2009
University of Oklahoma Sooner Upward Bound Program
900 ASP Ave. Suite 370 Norman, OK 73026
Resident Advisor
• Promote and maintain a positive living environment for all residents.
• Fulfill the roles of peer advisor, role model, programmer, administrator, and limit-setter.
• Facilitate the personal, social, and academic development of your residents.
Feb. 2008-August 2008
Feather Warrior Casino
S Clarence Nash Blvd. Watonga, OK 73772
Vault Clerk
• Carried out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for the casino.
• Coordinates training process for associates
• Monitors & Coaches associate as needed.
• Monitors overages & shortages for each associate on my shift.
• Oversees the main bank inventory & all main cage cashier imprested banks.
• Checks the completeness & accuracy of paperwork to coin, currency, and/ or negotiable items.
• Verifies outgoing & incoming imprested banks.
• Documents any irregularities.
• Contacts Surveillance for retention of tapes if needed.
• Ensures accuracy of exchanges.
• Ensures compliance with gaming controls.
• Expedites the transfer of coin & currency, & all other negotiable items to and from the cage/vault transfer cashiers and cage/vault window cashiers.
• Verifies the accuracy of the transfer requests to and from the Main Vault Bank.
• Ensures timely handling of all transfers to and from the Main Vault & cashier windows.
• Ensures shift end reports are completed.
• Verifies that each associate has balanced.
• Recounts banks where a variance has occurred.
• Provides to auditing all paperwork that is required.
• Maintains all ATM machines and Auto Tellers.
• Fulfills the responsibility of cashier, transfer cashier or main bank cashier if needed.
• Ensures that excellent guest service is provided.
• Ensures strict confidentiality in all aspects of the job.
• Adheres to all Internal Control Policies and Procedures, Department, and Safety Policies
May 2007-August 2007
Lucky Star Casino
7777 N HWY 81 El Reno, OK 73036
Black Jack Clerk
• Cash in payment tickets
• Cash in playing chips from blackjack
& poker.
• Handle any Cash advances made Check or Credit Card
December 06-March 07
Lucky Star Casino
7777 N HWY 81 El Reno, OK 73036
Hostess
• Served drinks
• Answered any questions customers had
• Contacted any techs when machines had problems.
Education
August 2005-Southwestern College, Winfield, Kansas-No Degree
August 2008-Western Oklahoma State Community College– No Degree
August 2010- Present Redlands Community College-Attending
References
Mickey Stratton, Human Resources, Youth and Family Services. Inc, 405-***-****
Karen Mondi-Everhart, FOP Coordinator, Youth & Family Services. Inc, 405-***-****
Stacie Seymour– Smart Start Coordinator, Youth & Family Services Inc, 405-***-****
Shawn Stewart, Army, 405-***-****
Contact this candidate