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Customer Service High School

Location:
Nixa, Missouri, 65714, United States
Salary:
55000.00
Posted:
March 03, 2011

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James Allen Pawlikowski III- Business Analyst II/ Sr. Project Manager-JPMC

417-***-****(Day) 678-***-**** (Night), 1404 Cody Rd Nixa, Mo 65714 Email: zd7t99@r.postjobfree.com

Personal Profile

• Goal: Leverage internal and external contacts to maximize production and performance

• Goal: Create an open, inclusive, and diverse work environment

• Skills: Exceptional problem solving, issue vetting and resolution, critical thinking skills, allocation of resources, work best under pressure and or deadlines, distinct analytical skills, proficient with full Microsoft office suite including Access, Sharepoint, and Microsoft Project, as well as detailed grasp of constructing formulas in Excel. Intermediate Basecamp user

Experience

Professional Experience

JP Morgan Chase & Co., Business Analyst II/Project Management, Employed March 2007-Current

• Directly manages a group of 4-6 Exempt level project managers that oversee all Chase Card Services Business Leads projects.

• Organize, direct, manage, and control activities of multiple projects for one or many programs that are small to large and complex in scope, analyze, evaluate and lead implementation of multiple backend and customer service processes and Software Development Life Cycle(SDLC)

• Work with multiple stakeholders to determine impact of new program, engages cross line of business stakeholders to collaborate on projects, acts as a Subject Matter Expert for new customer service processes and changes to existing processes.

• Creating and presenting Business cases and detailed requirements document, Lead or participate in meetings at the operational and project level, providing continuous feedback to Executive Leadership Team on project status.

• Identifying (potential) risks both internal and external, creating and developing action plans and long term strategies to mitigate or eliminate those risks

Lowe’s, Outdoor Power Equipment Specialist, Employed February 2006-December 2006

• Responsible for customer facing sales of Outdoor Power Equipment

• Member management in training program

• Involved with management meetings and decisions from personnel to operational

Shepherd of the Hills Entertainment Group, Call Center Operations Manager, April 2004-January 2006

• Responsible for day to day operational management of call center

• Managed team of 10-15 advisors and 2-3 office staff

• Forecasted revenue and sales

Education

Nixa High School- top 20% of class

High School Diploma

Missouri State University- Expected Graduation Date Fall 2012

Comprehensive BS- Economics

Activities

• PMI Member

• Will pursue PMP certification

• 4 year lettering member Nixa High School Debate Team, 2 year captain

• 2 year member Missouri State Collegiate Debate Team (Scholarship)

• 3 year member Nixa High School Newspaper and Yearbook staff

• 4 year member Nixa High School Drama Department

• 2 year member Nixa High School FBLA (President)

• 2 Year member JP Morgan Chase PRIDE

• Co-Chair and founding member of JP Morgan Chase Eco Allies going Green Initiative- Springfield Chapter

• Taking Six Sigma Green Belt Certification exam in June



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