Customer Service Administrative Assistant

Sierra Kent

**** ************* ***, **, ******, GA 30084

(T) 404-***-**** (C) 404-***-**** (E) ******.****@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

• Report Development

• Problem Resolution

• Administrative Support

• Meet Deadlines

• Microsoft Office

• Spreadsheet Development

• Employee Training & Development

• Payroll

• Reporting

• Calendaring • Schedule Management

• Critical Thinking

• Meets/Exceeds Goals

• Self-Starter

• Project Planning – MS Project

• Attention to Detail

• Lotus Notes

• File Maker Pro

• Internet Research

Core Accomplishments

Management Support

• Ensured smooth operations by supporting executive team.

• Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

• Oversaw implementation of new phone system which resulted in more cost-effective service.

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

• Prepared monthly reports for records, closed terminated records, completed final audit of charts and ensured that all documentation has been received and filed.

Professional Experience

06/2011 - Current Office Solutions Tucker, GA

Professional Organizer

• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Increased meeting efficiency by developing meeting agendas.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

• Processed accounts receivable and accounts payable.

• Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

08/2009 – 05/2011 A Loving Home Childcare Tucker, GA

Childcare Provider

• Provided top-quality childcare for children ages 0-15 years, teaching basic math, reading and writing skills.

• Ensured healthy development and behavioral skills.

• Kept detailed records and receipts of all money received and spent for business using QuickBooks and Excel.

• Developed new customer relations through telephone contact and sales activity.

• Increased meeting efficiency by developing meeting agendas.

11/2007 – 08/2009 Wal-Mart Stone Mountain, GA

Cashier/Front End Manager

• Operated cash register during shortage of cashiers.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, and exemplary customer service.

• Increased customer loyalty through excellent customer service.

• Operated cash register service delivery and team-player attitude.

• Delegated tasks during peak hours.

• Managed and trained a team of more than fifty employees on policies and procedures.

• Operated telephone switchboard to ensure callers were connected to the correct destination.

• Assisted customers with returns, provided money services (i.e. bill paying and money orders).

01/2006 – 07/2007 Parisian Alpharetta, GA

Sales Associate

• Administered support to customers with store purchases.

• Assisted departmental managers in determining floor merchandise designations.

• Issued support to departmental managers with inventory tracking to ensure merchandise availability and turnover.

• Met and exceeded store expectations when promoting store credit card sales.

• Managed and trained new employees on current policies and procedures.

11/2004 – 12/2005 Pretty Pieces Lithonia, GA

Assistant Store Manager

• Managed and trained new employees on current policies and procedures.

• Reconciled inventory logs in order to guarantee the availability of new products.

• Coached store representatives on products to increase productivity and sales.

• Provided feedback to all representatives for semi-annual reviews.

01/2002 – 10/2004 Fulton County Government Center Atlanta, GA

Administrative Assistant

• Operated large format printers and binder equipment to produce printed documents for the county

• Performed calendar organization and collateral preparation for meetings.

• Systematically increased office organization.

• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Developed more efficient filing/documenting system and customer database protocols.

• Operated telephone switchboard to ensure callers connected to the correct destination.

Education

09/2011 – Current ITT Technical Institute Duluth, GA

Pursuing an Associate of Science Degree

• Current GPA: 3.83

• Recipient of the Highest Honors and Perfect Attendance Awards

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