Customer Service Representative

Shynise Fearon

**** ******** ***.***********, ******* L4T 3G1

Phone: 905-***-**** Cell: 647-***-****

*******.*@*****.***

OBJECTIVE

To work for an organization in which I can share and gain experience on my previous knowledge and skills; also to utilize my educational skills with the opportunity for professional growth.

SKILLS

• Handling Money

• Data Entry/Records Management

• MS Word, Excel and Access

• Strong interpersonal and communication skills

• Proven experience in sales and customer service

• Work well independently, and as a team

• Strong rapport with customers, extensive skills in sales, very professional and reliable person

• Outstanding problem solving, and listening skills; make me able to diffuse difficult customer situations

• Able to build productive relationships with customers

• Energetic, responsible and hard working

• Honest, motivated and adaptable

EMPLOYMENT

Iqor Canada (Aug 2009- Nov 2011; North York, Ontario)

Customer service representative

Capital One Canada

• Handle inbound customer service inquiries

• Handle Card Activation calls

• Multi-tasking between systems, while helping card holders

• Make payment arrangements and update/upsell accounts

• Collect pass due payments

• Focused on resolving billing issues

• Make sure that each customer is satisfied with my performance

407 ETR (July 2006- Sept 2010; Woodbridge, Ontario)

Customer Service Representative

• Resolve billing issues, and take care of bill payments

• Handle inbound customer service inquiries

St. Michael’s Hospital Women’s Health Centre (Sept 2006- Jan 2009; Toronto, Ontario)

Receptionist/Clerical Assistant

• Medical filing

• Direct calls

• Typing and various data entry

• Answer phones

• Verify invoices from suppliers

• Organize office, lunch rooms, meeting rooms, ect.

• Document Preparation

• Photocopying/scanning, and faxing

• Write out cheques

• Prepare and assemble packages

• Other administrative duties when assigned

EDUCATION

Lincoln M Alexander (Sept 2003-June 2007; Mississauga, Ontario)

• Class Representative for the Schools Council

• Took grade 12 business & commerce

• Received OSSD (Ontario Secondary School Diploma)

References

Available upon request

Contact this candidate