Customer Service Health

Katie Schmidt

*** ***** ****** • DELAVAN, WI • 53115

262-***-**** • *****.*******@*****.***

OBJECTIVE

Self-motivated, energetic graduate seeking a professional job to utilize and build upon my knowledge base in the health and wellness field.

EDUCATION

University of Wisconsin-Whitewater Whitewater, WI

Bachelor of Science in Education , May 2012

Major: Health and Human Performance; Minor: Psychology

• Related major coursework: Anatomy, Physiology, Physiology of Exercise, Kinesiology, Exercise Prescription, Exercise Testing, Nutrition, Health Promotion, Research in Health, Ect.

Cum GPA: 3.868

• Worked 20-40 hours per week to supplement 70% of education

EXPERIENCE

Fort HealthCare Fort Atkinson, WI

Health and Wellness Intern (full-time), Jan. 2012 – May 2012

• Coordinated and implemented corporate health screenings

• Created an interactive employee wellness walk for over 600 employees

• Brainstormed innovative ideas in health and wellness and assisted in the implementation of programs

• Worked with cardiac rehab patients; Took blood pressures and facilitated exercise programs

• Participated in the running of stress tests

• Wrote health and wellness articles for a newsletter to over 130 corporations

• Collaborated with dieticians/diabetes educators on projects for nutrition month

Alpine Valley Resort East Troy, WI

Food and Beverage Server, Nov. 2010 – March 2012

• Acclimated to many different situations dealing with the public

• Handled and kept close track of large amounts of money

• Worked consistently well with a team

• Engaged in multiple tasks simultaneously and efficiently

Lake Lawn Resort Golf Course

Beverage Cart Attendant, May 2008 – Oct. 2010 Delavan, WI

• Was highest selling employee of 2009 and 2010 golf season; Increased personal sales between seasons

• Trained new employees comprehensively

• Developed rapport with golf members and customers

• Suggested fresh ideas to market new products

• Made weekly orders and tracked inventory

• Accountable for large amounts of money and performing independently

University of Wisconsin-Whitewater Campus Library Whitewater, WI

Library Assistant, Sept. 2009 – May 2012

• Assisted patrons with questions and concerns

• Organized many different aspects of the library

The Abbey Resort Fontana, WI

Activities Coordinator, June 2006 – Sept. 2006

• Created games and crafts for individual groups/businesses

• Facilitated the set up and action of resort activities

• Interacted with patrons for great customer service

RELATED RESEARCH

Movement Analysis Project

• Formed a detailed analysis of a physical movement in regard to kinesiology including literature reviews and practical application

Research Paper in Abnormal Psychology

• Critically evaluated and formulated conclusions from research literature to form a full literature review on a question pertaining to abnormal behavior

Obesity in America

• Presented major topics related to the epidemic of obesity in America using legitimate sources and research methods

Healthy Lifestyles for 13-18 Year Olds

• Using the 5 dimensions of wellness model, assessed the main topics of importance for 13-18 year olds in each dimension and presented findings accompanied by handouts

Neurological Psychology Summative Essays

• Demonstrated understanding of neurological pathways and connections, the intertwining neurological influence between biology, behavior and environment and how different areas of the brain work to carry out a specific function

Effective Electrolyte Replenishment After Physical Activity

• Conducted a scientific experiment and wrote a scientific paper in regard to the findings

Health Promotion Program

• Designed a health promotion program for a business that included needs assessment, visions, missions, goals and objectives, program design, implementation, management and evaluation

HONORS & AWARDS

• Dean’s list with high honors at University of Wisconsin-Whitewater, 2008-2012

• Graduated in top 4 percent at Delavan-Darien High School, 2008

• Kikkoman Foods, Inc. Scholarship, 2008

• Mercy Health System Association of Volunteers Scholarship, 2008

• Merlin Moser Scholarship, 2008

PROFESSIONAL ASSOCIATIONS & CERTIFICATIONS

Psychology Club, active member, September 2011 – present

Golden Key National Honor Society, active member, May 2010 – present

First Aid/CPR/AED certified – American Heart Association

COMMUNITY INVOLVEMENT

Mercy Walworth Hospital and Medical Center Lake Geneva, WI

Therapy Clinic Volunteer, Sept. 2010 – April 2011

• Initiated and completed breakdown of rooms/stations after therapy use

• Managed discharge files and file charts in the office

• Released patients from machines and closed up sessions

Catholic Heart Work Camp Rockford, IL

Volunteer, Summer 2007

• Devoted one week to missionary work

• Raised money for the trip

• Aided people in need in the Rockford community

SKILLS & INTERNATIONAL TRAVEL

• Conversational Spanish background

• Traveled to Italy to widen intercultural knowledge

• Proficient in Microsoft Office, Windows XP, Mac OSX and Internet Explorer

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