Customer Service Training

Murray Preece

**-*** ***** ****** *****: 204-***-****

Selkirk, MB R1A 2L3 Email: *************@*****.**

Job Objective: To obtain full time employment.

HIGHLIGHTS OF QUALIFICATIONS

** ****s Shipper Receiver experience

Forklift and Crane operating skills

Dangerous Goods (WHMIS)

Inventory control; Data entry; Accurate counts

Mature professional with discretion and judgment in handling confidential information.

Extremely dependable in completing projects accurately and on time.

Work cooperatively with a wide range of personalities and ages.

Developed excellent relationship with staff and senior management.

Reliable Accurate Energetic

RELEVANT EXPERIENCE

Shipping & Receiving Skills

Picked parts and packaged orders for deliveries

Verified counts of incoming inventory; input inventory into computer

Attached all relating invoices and shipping instructions

Entered new inventory to stock on shelves

Customer Service Skills

Communicated by phone or in-person to customers concerning complaints or special priorities

Used computer headset to answer incoming/outgoing calls for up to 400 taxi drivers; helped them to find their customers

Supervised up to 7 call takers

Inventory Control

Counted annual inventory; Accurately picked orders

Received product/verified quantity; entered inventory into computer

Organized and accurately stocked products on shelves

Equipment Operating Skills

Operated forklift/ stand up forklift, overhead crane

Operated pallet jacks to move material to required warehouse locations

Handled and shipped dangerous goods; ensured all government regulations were met

Murray Preece – Resume Page 2

EMPLOYMENT HISTORY

Picker Gerdau through Manpower present

Dispatcher Coventry Connections, Ottawa, ON 2008-2011

Senior Parts Person Master Flo Valve, Edmonton, AB 2004-2008

Shipper/Receiver, Dispatcher Max Auto Supply, Ottawa, ON 1993-2004

EDUCATION & TRAINING

Targeted Initiative for Older Workers Project ( 8 week) 2012

Selkirk Friendship Centre in partnership with Entrepreneurship Training and Trade

***see attached Professional Development Training

Forklift Training Course Edmonton, AB 2008

Crane Operating Course Edmonton, AB 2008

Grade 12 Diploma Port Hope High School, Port Hope, ON 1968

VOLUNTEER

Equipment Manger Little League, Ottawa, ON 1995-1999

Coach/Umpire Little League, Ottawa, ON 1989-1999

Coach /Referee Minor Hockey, Fort Erie, ON 1980

REFERENCES AVAILABLE UPON REQUEST

Murray Preece

34-331 Mercy Street Phone: 204-***-****

Selkirk, MB R1A 2L3 Email: *************@*****.**

REFERENCES

Russ Orange

Taxi Dispatcher

Apt. 1 - 455 McArthur Road

Ottawa, ON

Phone: 613-***-****

Chris Emerson

Taxi Dispatcher

4310 Stella Crescent

Ottawa, ON

Phone: 613-***-****

Andy Radmanovich

Warehouse Supervisor

Master Flo Valve

Edmonton, AB

Phone: 780-***-****

Cell: 780-***-****

Gayle Kaskiw

Master Flo Valve

Edmonton, AB

Phone: 780-***-****

Murray Preece – Resume Page 4

PROFESSIONAL DEVELOPMENT TRAINING

Targeted Initiative for Older Workers Project (8 week) 2012

Selkirk Friendship Centre in partnership with Entrepreneurship Training and Trade

Manitoba Tourism Education Council (MTEC) Workshops:

C.1 Generations in the Workplace 2012

C.2 Handling Difficult Situations 2012

C.3 Ergonomics in the Workplace Basics 2012

C.4 Workplace Hazardous Materials Information System (WHMIS) 2012

C.5 Manitoba Best Service Excellence 2012

C.6 Retail Loss Prevention Workshop 2012

C.7 Cultural Considerations in the Workplace 2012

C.8 Build a Team Culture – Team Building and Conflict Resolution 2012

C.9 Essential Etiquette for Professionals 2012 C.10 Tourism Essentials 2012

Computer Fundamentals (1 week) Selkirk & District Learning Centre 2012

Employment Workshops:

Resume, Cover Letter, Interview, Job Search, Portfolio Development 2012

Selkirk Friendship Centre Partners for Careers

Contact this candidate