Customer Service Manager

Josue Ocando

**** ** *** *** ***** GARDENS, FL **056

• CELL: 786-***-****•*****.******@*****.***

OBJECTIVE

Seeking for a challenging career in the field of Telecommunications. I have academic experience in this field and also I have worked in customer service environments, sales, and many other roles. I wish to use my skills and knowledge in a highly reputed telecom industry in the areas of wireless systems, IP services and fiber optic technologies.

SUMMARY OF QUALIFICATIONS

• Highly organized and detail orientated. (Focus on the Priorities solution)

• Familiar with voice, Internet, wireless and PBX switching technologies.

• Knowledge of electrical measurement equipment (Spectrum Analyzers, Oscilloscopes, etc.).

(University Internship related with PBX System installation on Venezuelan Company)

• Observant, intuitive and conscientious with great attention to detail.

• Respectable communication (written and spoken) and computer skills.

• High sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines.

• Strong critical thinking skills.

• Proficiency in developing excellent relationships with coworkers and clients.

• Self-starter, great ability to work independently and with a team to effectively complete assigned tasks.

• Remarkable skill at organizing work and resolving problems that arise in day to day activities.

• Great reliability to tackle any kind of work difficulties as per the situational demand.

• Exposure to the challenges in the job such as building heights, other wirings, etc.

• Excellent customer services skills

• Bilingual (English and Spanish).

• Protect customer’s privacy and confidentiality.

• Ability of keeping the current updates at hand in the working sector.

WORK OF EXPERIENCE

Recent Jobs A-1 Precision Machining Inc. Miami, FL [Machinist Apprentice]

Duties: Production of tooling on Lathes and milling machines, using

different types of materials.

Doral Resort & Spa, Marriott Miami, FL [Bar Attendant]

Duties: Maintenance the order on work area, opener and closer the bar

responsibilities.

August 2011 Florida Water Products, Inc. Miami, FL [Customer service]

Duties: Sale of products for the pool industry, answer and solve customer

inquiries.

January 2011 Banco Ciudad Banesco Caracas, VZLA [Monitoring & Control Analyst]

Duties: Manage and control needs of National ATMs, through servers and

computerized systems.

EDUCATION

July 2004 Foundation La Salle. [ High School Diploma]

L.N.P. “Dr. Ramon Espinoza Reyes”.

Margarita, Nueva Esparta State. Venezuela

Feb 2010 Universidad “Jose Antonio Paez” [Telecommunications Engineer]

(UJAP). San Diego, Carabobo State.

Venezuela.

REFERENCES

Luis Menbreno Florida Water Products, Inc. Manager 786-***-****

Leon Gibson A-1 Precision Machining Manager 305-***-****

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