Executive Assistant/ Administrative Assistant
Resume:
La'Keshia S. Qualls
Houston, TX *****
********.******@*****.***
Objective
Seeking a challenging and responsible position that will allow me to use my strong organizational skills, educational background, and ability to work well with people in the business office.
Education
Everest Institute June 2007- February 2008
Medical Assistant Houston, Texas
E. L. Furr High August 2001- May 2003
Diploma Houston, Texas
American IntercContinental University Nov. 2010- Current
Management Houston, Texas
Administrative Skills
50+ WPM Record Management Bank Reconciliation
Shipping & Receiving Inventory Mail Sort
Microsoft Office Filing Bookkeeping
Copier Fax Machine Multi Line Phone
Experience
Enterprise Rent A Car, Sr. Customer Assistant Rep.
June 2010- March 2011
Assisting customers with rental car reservations, inventory of vehicles & related equipment, shipping and receiving, answering phones, assisted in the development of new policies and procedures, performed market research surveys on customer needs and requirements, generated repeat business through successful client follow-up.
UPS, Package Handler
Nov. 2008- Feb. 2009
Loading, delivering and unloading plants, verifying bills and daily routes, and maintaining cargo security at all times, trained to maintain complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations, communicated well with clients, using sound judgment to resolve problems.
Other responsibilities: Monitored delivery truck performance, performed routine maintenance, and filled out necessary paperwork.
Customer Service Rep
Dec. 2007- Nov 2009 NCO Group, Humble, Texas
Taking Orders for Customers
Taking Personal information, and inputting into the company database to help customers purchase items for business and personal needs, provided support to the sales team, ensuring all sales and service objectives were met, worked with new customers in the development of new accounts and the implementation of new systems, answered an average of three hundred customer calls in a day through the call center queue, responsible for customer service in the Sales division, duties included answering customer queries, problem solving and providing detailed information on new products.
Customer Service Rep
March 2006- October 2007 CCCInteractive, Houston, Texas
Dispatching roadside assistance
Using the company’s internal database, to take vital information to help stranded customers reach a safe location
Cashier/ Stand Lead
March 2004 - January 2006 Houston Toyota Center, Houston, Texas
Provided customer and personnel assistance, handled cash intake, inventory control, and light maintenance, trained and scheduled new employees, supervising a team of no more than 9 persons
Receptionist
March 2001- August 2003 BLK Services, Houston, Texas
Attended phone calls, concluded the nature of calls and assisted callers to the proper department, successfully organized appointments between school personnel, responsible for typing reports, memos and other correspondence, kept detailed messages from the person called upon, containing name, call timing and business nature, accepted and distributed messages and mails to proper departments and employees, excellent interpersonal, communication and customer service skills, faxing, filing, inventory. Superb time management skills.
References
References are available on request.
Contact this candidate