Sales Customer Service
Resume:
John Curtis
**************@*****.***
SUMMARY
Experienced Operations Management professional with a successful sales background who can partner with senior leadership to tackle tough business issues, develop innovative and sound strategies, and successfully lead implementation. Strategic thinker who combines excellent problem-solving and communication skills with bottom-line focus. Success driven with an outstanding track record of Managerial achievements.
Sales Leader, in Midwest Region, for a 4 year period (Nielsen Media Research).
Increased initial sales success rate by 25% in first year (Nielsen Media Research).
Previous new car sales experience (Steenbergen Mercedes).
Rookie District Agent of the Year (Prudential)
2 years of direct B2B experience.
Outstanding customer relations skills.
Consistently Exceeds Performance Targets and Goals.
EXPERIENCE
The JJC Properties Group 2010 - present
Owner – Dallas, TX
Real estate acquisition company that specializes in providing quick-close cash offers to homeowners. Offering various programs focused on homeowner solutions for this ever-changing market. Primarily focused in purchase of single family homes for resale and locating properties for savvy real estate investors.
Nielsen Media Research 1989 - 2009
Area Field Operations Manager – Dallas, TX
Recruited, Trained, Motivated and Supervised 8 to 15 field areas locally and in a 6 state region. Oversaw all field operations for field reps that recruited, installed and maintained electronic/computer propriety equipment, wireless cell phone communications and computer networks in Nielsen TV ratings households representing over 15 million television viewers. Measured daily performance results (metrics) for each business unit. Conducted daily market demographic analysis and weekly market audits.
Guided group to National Market of the Year (2006).
Initiated program which reduced back out rate of primary homes by 10%.
Planned, organized and led monthly and quarterly training meetings.
Developed new processes used as a basis for updated training manual.
DTV Project Technical Coordinator – Dallas, TX
Ensured that computer systems, T1 communications and antenna systems, located at television monitoring sites, were prepared for the Digital Television Transition project. This position required calling monitoring and weekly national travel to visit sites to ensure completion of upgrades. Position was critical in ensuring accurate viewing credited to TV stations nationwide.
Discovered over 95 monitoring sites in which changes were necessary prior to FCC Digital Television deadline.
Personally visited 55 sites across the nation to ensure that corrections were completed.
Ensured that communication systems were upgraded to ensure more accurate data transfers.
Recruited new businesses to act as monitoring sites.
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Field Operations Coordinator/Supervisor – Cleveland, OH
Directed all functions of multi unit Field staff including managing all appointments, household recruitment installations and training and recruitment for 8-10 Field Reps for local Cleveland Television Market.
Designed a program to assign workload more uniformly and efficiently for each Field Representative.
Developed systems that reduced overtime by an average of 11% per Field Rep .
Organized and led training meetings.
Handled all complicated customer service issues.
Developed new procedures and policies used in new field office deployments.
Senior Field/Membership Representative - Cleveland, OH
Recruited (sales) prospective panelists in a 3 state field area. Managed, installed and maintained proprietary hardware and software devices used to collect television-viewing data.
Midwest Region leading sales recruiter (1990-95).
Consistently exceeded all performance targets and goals.
Responsible for recruiting and ensuring ongoing participation for Nielsen TV ratings households (cold calling required).
In first year increased area performance level from 78% to 92%.
Increased Primary Household signing rate (sales) from 47% to 72% (1994).
National Field Rep of the Month (1992 and 1998).
PAST EXPERIENCE
Steenbergen Mercedes Benz - New Car Sales & Assitant Finance Manager
Prudential Insurance – District Sales Agent
VOLUNTEER EXPERIENCE
The Colony High School Band
Little League Baseball Coach
EDUCATION
Bachelor of Business Administration, Ohio University - Athens, OH
Professional Development & Training:
Situational Leadership Program
Management Skills Training
Technical Skills
Excel, Word, Outlook and PowerPoint
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