Dynamic Experienced Multi-Task Oriented Business Manager

 William Boutieller

 **** ***st Place N

 Largo, Florida 33771

 727-***-****

 ********@***.***

 Objective: Gainful Employment

 Professional Profile:

 B.S graduate with record of success in management and marketing. Creative problem solver with ability to drive revenue growth, resolve conflict, improve morale and consistently exceed profit goals. Computer literate.

 • Management – 20+ years of management experience with background in Human Resources. Hands on manager with negotiation skills and experience in cultivating strategic business partnerships. Strong budgeting and financial management.

 • Team Building – Decisive team leader with experience recruiting and hiring team members, developing talent and creating effective training programs.

 • Communication – Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, vendors, clients/customers and staff at all levels.

 Work Experience:

 Practice Manager

 12/2003 - 7/2008 Gandy Animal Hospital - Tampa,Florida

 Responsible for the complete day to day operations of 7500sq ft state of the art, multi-million dollar 2 doctor facility. Managing a staff of 20 + employees, Human Resource responsibilities including preparing payroll, AR/AP responsibilities, business correspondence, hiring, firing, evaluations, disciplinary actions etc. , quality control, inventory control and monitoring of drugs, food, office supplies, lab equipment and supplies, vendor relations, client satisfaction, marketing, P&L monitoring, overseeing 60 unit boarding facility, grounds maintenance and any other duties as assigned by Medical Director/Owner.

 Client Care Specialist

 8/2003 - 11/2003 North Bay Animal & Bird Hospital, Tampa, Florida

 This non management temporary position had full front office responsibilities of 5 doctor practice, such as client care, invoicing, 5 line phone system, medical record updating, tracking, and filing. In charge of all prescription and non prescription food ordering and inventory. Any duties/assignments as directed by senior management.

 Hospital Manager

 2/2003 - 6/2003 VCA St Petersburg Animal Hospital, St Petersburg, Florida

 Responsible for day to day operations of million dollar 2 doctor hospital, as well as 40 kennel boarding facility. All aspects of Human Resources including but not limited to maintaining, supervising and disciplining staff of 15-20, vendor relations, supervision and accountability of P&L, oversaw all purchasing for hospital, customer service, advertising, marketing, growth, inventory and quality control within guidelines of corporate policy.

 Hospital Administrator

 3/1997 - 12/2002 Ambery Animal Hospital, Atlanta, GA

 Responsible for all operating aspects of clinic as well as 150 kennel boarding facility. Duties included but were not limited to Human Resources, marketing and advertising, inventory control and ordering, vendor and drug rep relations, excellent client, phone and computer skills. Marked growth and revenue during tenure. Limited veterinary technician skills that were utilized by the doctor when needed. Handled all administrative needs of doctor such as appointments, travel itinerary, writing business and personal correspondence, office memo's, screen and field all calls, employee recruitment and evaluations, any other duties necessary to make work environment stress and hassle free.

 Warehouse Operations Manager Southeastern Division

 9/1993 - 3/1997 Mohawk Finishing Products, Atlanta, Ga

 Responsible for the daily warehouse operations of the Southeastern division. Duties included the supervision of 12 + staff, all shipping and receiving, inventory and quality control, staff recruitment and evaluations and vendor contacts.

 Group Home District Manager

 3/1987 - 7/1993 Valley of the Sun School & Habilitation Center, Phoenix, AZ

 Responsible for all operations of 5 group homes for mentally and physically challenged adults. Duties included but not limited to staffing 3 shifts, staff recruitment, staff training, staff evaluations, household budgeting, dispensing medications, ensuring welfare of residents and planning and developing therapeutic activities and outings for residents. Meet with state social workers to discuss progress of residents. Attended court sessions with wards of state. Acted as advocate for said residents.

 Education:

 5/1987 Arizona State University, Tempe, Arizona

B.S. – Business Management

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