Customer Service Quality Assurance

Rufus Booker II

***** ******* **** 832-***-**** fax:281-***-**** Email:******@*****.*** or **********@*****.***

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Objective Results-oriented decision maker with 10 years of exposure to business development, marketing, strategic planning, client relationship management, and customer service. Proven revenue generator who possess exceptional leadership and problem solving abilities that enable me to accomplish company objectives and increase customer satisfaction. I’m self-motivated, intelligent, articulate and driven to succeed in all market conditions.

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Education

2008-2009 University of Phoenix Houston, TX.

Marketing BA/BS Business and Human Resources Administration Degree

2001-2005 Prairie View A&M university Prairie View , TX.

B.A., Business Administration and Management.

Marketing and business Administration.

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Experience

2011 Sept.- PRESENT AON/Hewitt Woodlands TX. 401k medical benefit I-9 forms even some IRA retirement plans for SEARS,WAL-MART, BOEING AIRLINES, and Verzion Wireless. Assisted with accounts payable and receivable which played a key role in increasing company revenue. Conducted quarterly quality assurance with contracted business facilities and vendors, promoting enduring relationships with clientele

2008 Nov.-Oct. 2009 VERIZON WIRELESS , Houston, TX. Caller Center/Coordinator Analysis Provide Assist with Acecssing the Data Related issue with Computer software and PDA, BLACKBERRY, VERIZON WIRELESS DATA AIR CARDS. Being able to trouble shoot these products properly and make the clients had a clear understanding of the functionally of the Services Provided to them.

2006 Feb.-2008 Nov TIME WARNER CABLE. Houston, TX.

TIME WARNER CABLE/COMCAST CABLE. Call Center - Interact with customers through answering incoming phone calls, providing quality customer service using Windows based computer for entering work orders, customer account information and handling billing inquiries, customer complaints, while providing problem resolution.

.Other duties as assigned:

Check Device Manager Uninstall/Reinstall Network Drivers Check TCP/IP Setting,Uninstall/Reinstall TCP/IP Disable Firewalls, Pop-Up Blockers, and Antivirus Software

Check all settings under Internet Options for Internet Explorer (Pop Up Blockers, Clearing Temporary Internet Files, Cookies, History, Privacy Settings, and Proxy Settings).Have the customer ping websites Trace routes Possible System Restore Support of Outlook Express settings Lead Technical Support Executive for Digital Phone, Cable High Speed Data.

provide excellent customer to each and every consumer and giving the customer a clear understanding on there product, at the same time building a healthy relationship with customer at the same time. Data entry service networking service through small business.

2004-2005 Feb. Hewitt Associates. Woodlands, TX.

Hewitt Associates.

Working with various corporation and getting there insurance policies,

401k medical benefit I-9 forms even some IRA retirement plans for SEARS,WAL-MART, BOEING AIRLINES, and MOTOROLA. Closed strategic accounts with Kindred Healthcare Hospital, Kelsey-Seybold Clinic, and Cypress Fairbanks Medical Center Hospital with billing in excess of $3M annually. Administer contract proposals and negotiations with new prospects i.e. hospital facilities. Assisted with accounts payable and receivable which played a key role in increasing company revenue. Conducted quarterly quality assurance with contracted hospital facilities and vendors, promoting enduring relationships with clientele .Analyzed market territories and identify potential business opportunities

2003-2004 Home Depot Spring Cypress, TX. Home Depot associates Increased sales from 6,000-9,300 per week Doubled sales network and lumber monthly Give great customer service at all time and established a good relationship with the customer

2002-2003 Invent Corp. Kempwood, TX.

Sales Contractor

Meet sales throughout region on lab top computers

Managed 30 sales representatives in my department in making there quarter.

Implemented training course for new recruits speeding profitability and under the fundamentals of the business.

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