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Customer Service Administrative Assistant

Philadelphia, PA, 19120
August 14, 2012

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Paula N. Munroe

*** **** ****** **** *****

Philadelphia, PA 19120

Tel: 267-***-**** Email:


Organized administrative assistant with over 10 years experience in offering top-level administrative support in a high-pressure, deadline-oriented, business setting.


• Extensive knowledge of administrative and clerical procedures. Proficient in Microsoft Office applications such as Word, PowerPoint, Excel and Outlook.

• Excellent communication skills and exemplary telephone ethics.

• Superior multi-tasking and organizational skills. Flexible team builder.

• Experienced at database management and heavy scheduling.


Administrative Assistant/Secretary

February 2008 to April 2012

Archdiocese of Kingston (St. Richard’s & Stella Maris Church) – Jamaica, W.I.

Designed and printed programs, certificates and bulletins. Prepared minutes from meetings, type correspondence and articles for publication. Improved communication by developing an efficient database and newsletter system. Creatively updated church website. Ordered office supplies as needed. Assisted families in their planning of weddings and funerals. Scheduled appointments and events. Supervised ancillary staff. Checked and promptly responded to emails. Attended to visitors in a pleasant, professional manner. Voluntarily received, monitored and distributed items on behalf of Food for the Poor Jamaica.

Legal Secretary

October 2002 – January 2008

Gilroy English & Company, Attorneys-at-Law – Jamaica, W.I.

Assisted lawyers by researching information and preparing documents for criminal & civil suits, wills, estates, divorces and real estate. Received, secured and recorded payments. Ensured legal documents were stamped and filed before specific deadlines. Received and secured legal documents. Maintained an efficient calendar, client’s database and filing system. Liaised with clients, attorneys and court personnel. Checked and promptly responded to emails. Type correspondence, invoices and statements.

Marketing Secretary

September 2001 – October 2002

Shirlhome Chemical Corporation Limited - Jamaica, W.I.

Supported the marketing team, meeting strict deadlines. Prepared meeting minutes and promotional correspondence. Increased office organization by developing a more efficient filing system. Maintained proper records of clients’ requests and information. Scheduled appointments and bookings. Typed quotes, statements and invoices. Provided excellent customer service and knowledge of the company’s products and incentives. Occasionally relieved telephone operator and customer service agents.

Junior Secretary

September 1995 – August 2001

Jamaica College - Jamaica, W.I.

Assisted the principal’s secretary with daily tasks. Managed switchboard, greeted and directed visitors. Maintained an efficient filing system. Prepared transcripts and recommendations for students. Type meeting agendas and minutes. Designed and printed programs and brochures, saving the school money.


Jamaica College Evening Institute - Kingston, Jamaica (1999 – 2000)

Jose Marti Technical High School – St. Catherine, Jamaica (1989 – 1993)

References Available Upon Request

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