Administrative Assistant

PERSONAL QUALITIES

Enthusiastic, upbeat, courteous, and respectful with the ability to effectively communicate with diverse populations and customers. Proven ability to follow directions to ensure that projects are completed accurately. Dependable, self-motivated, quick learner who can adapt easily to new situations and prioritize tasks and responsibilities.

SUMMARY OF EXPERIENCE

Customer Service Skills

•Know and use customer service protocol consistently

•Verify the needs of customers and directed or escorted them to fulfill those core needs or issues

•Ability to develop relations with customers

•Identify and direct customers to services that meet their needs

•Respond to customer complaints by resolving issues professionally and efficiently

•Analyzed information received to respond to questions and concerns of customers

Administrative and clerical skills

•Scheduled customers various appointments

•Placed calls reminding customers of scheduled appointments

•Transmitted documents and information to customers and businesses using computer, mail, and e-mail

•Took inventory of products in stock, as well as took orders for merchandise and materials, and sent them to proper departments to be filled

•Kept current records of staff members whereabouts and incoming calls

•Maintained general office organization and cleanliness

SUMMARY OF EMPLOYMENT

European Day Spa LLC, Receptionist/Massage Therapist, Williamsburg, VA

Subway Inc, Lead Supervisor, Big Lake, MN

Bank of Hampton Roads, Bank Teller, Chesapeake, VA

SUMMARY OF EDUCATION & TRAINING

Microsoft Outlook, Word, Excel, Power Point

Hawaiian Healing Arts College, Massage Therapy, Kailua, HI

Elk River High School, Graduated with Diploma, Elk River, MN

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