Customer Service Representative

ANTHONY ROBINSON

*** * **.****

CHICAGO, IL ***24

Cell: 847-***-****

E-Mail: ********@*****.***

Career Overview

Highly enthusiastic customer service representative with 4+ years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment.

Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Large cash/check deposits

Training development

Store maintenance

Inventory control

Shipping and receiving

Customer service

Listening skills

Creative problem solver

Excellent communication skills

Energetic work attitude

Fast learner

Problem solver

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Janitor/building maintenance

lead Cleaner

clean store

bathrooms

outdoor

as well as indoor

guest area/lobby

basic repairs & installation

spot clean

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Work Experience

March 2009 to April 2012

MCDONALDS CHICAGO, IL,

CUSTOMER SERVICE

Earned management trust by serving as key holder, responsibly opening and closing store.Organized weekly sales reports for the sales department to track product success.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers with food selection, inquiries and order customization requests.

Educational Background

MALCOLM X COLLEGE CHICAGO, IL

N/A SCIENCE

High school diploma

13 COLLEGE CREDITS

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