Customer Service Manager
Resume:
Kyle Noelle Atema
SKILLS:
• Provide professional, polite, and friendly customer service¬¬
• Promote customer satisfaction as well as handle customer complaints
• Excellent leadership skills
• Strong ability to multitask and keen attention to detail
• Works well in a team environment
EDUCATION:
Southeast Community College, Lincoln, NE
2007-2010
Academic Transfer Program
Focus in sciences and psychology
New York University, 2004-05
Performance Arts Major
Middletown Senior High School, Middletown, MD
Graduated 2004 with Honors 3.8 GPA
Strong focus in mathematics
Extra curricular activities include professional and community theatre, and debate
Completed classes on Microsoft Office software
EXPERIENCE:
Catering With A Twist
August 2011- March 2012
*Event manager for small and large functions including bar service
*Coordinated a team for set-up, execution, and tear down
*Client relations
Farace Beverages (ACL-Live at Moody Theater)
February 2011 – Dec 2011
*Assisted in opening of establishment
*VIP service
* High volume bartender and managing financial responsibilities
Trace at the W Austin Hotel
November 2010-Feb 2011
*Assisted in opening of establishment
* Managing flow of restaurant as well as reservations
* Maintaining high standards of establishment
MARZ Bar
September 2007 May 2009
* Assisted in opening of establishment
- Created and organized operating system
Lazlo’s Brewery & Grill
September 2005 November 2008
* Coordinated the flow of the restaurant
* Greeted customers
* Scheduled reservations, interviews, and private parties
* Assigned tasks to team members to provide best experience for patrons
* Trained and provided reports on new team members
* Assisted in the opening of two new establishments
* Extensive knowledge of food and beverage items
* Promoted sale of special items
REFERENCES:
Isaac Gonzalez Store Manager, Old Navy 512-***-****
Tom Farace employer, Farace Beverages 512-***-****
Kassie Purpura owner, Catering With A Twist 512-***-****
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