Customer Service Representative
Resume:
Gaile W. Holliman
Trenton, NJ 08618
OBJECTIVE
To obtain a position that will utilize my extensive office administrative, clerical and customer service experience.
WORK EXPERIENCE
Oct 2003 – April 2009 Kingsbury Corporation Trenton, NJ
Administrative
Collect & post rent for 350+ tenants
Receive/relay work orders to maintenance staff from tenants
Maintain office supplies
Maintain tenant files
Accompany, as needed, Property Manager to Courthouse
for tenancy issues
Related clerical duties
Apr 1998 – July 2003 Cenlar Ewing, NJ
Switchboard Operator/Receptionist
Forward incoming calls to proper destination
Handle customer payments, issues in the reception area
Handle flow of clients, vendors and visitors in reception area
Customer Service Representative (Call Center)
Address, solve issues of customers, related to their mortgage loan
Outbound calls to tax offices, insurance companies on customer’s behalf
Mail or fax correspondence, as needed for loan issues
Phone payments
Tax Representative
Responsible for timely tax payment disbursements ( for several assigned
states)
Communicate with tax office as needed, for corrected amounts or penalties
Set up, adjust or delete tax lines on loan screen
EDUCATION / TRAINING
Mercer County Community College West Windsor, NJ
General Studies
SKILLS:
MS Word, MS Excel, Alltel Director systems, and Internet.
Experience in data entry, spreadsheets, call center stats
Strong problem resolution and communication skills
Able to, and prefer to work independently, while also embracing the opportunity for teamwork .
Ability to learn and acquire new skills.
Attention to detail
Contact this candidate