Customer Service Quality Assurance

Michelle Robinson **** Groveline Drive, Orlando, Fl 32810

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************@*******.*** • Cellular 407-***-****

Customer Service

Summary

Customer service professional offering 12 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Experience

Connextions, LLc, Orlando, Florida 2008 to 2011

Digital Support Representative

Easily establish rapport with people of all ages, cultures, and beliefs. Assisted members with questions regarding their membership. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Built rapport with customers through effective and precise communication. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. Responded to inbound customer inquiries regarding claim procedures. Recognized for outstanding and timely follow-up on data input. Responded to inbound service calls in a fast-paced, high-volume call center.

• Created bulletin boards and informational wall displays

• Assisted management in generating ideas for effectively evaluating treatment goals

• Demonstrated ability to clearly illustrate difficult-to-understand subjects

Wal-Mart Super Center, Apopka, Florida 2006 to 2008

Customer Serviced Manager

Modified time lines and work schedules according to company needs. Interviewed and evaluated job applicants. Consistently able to obtain high productivity from employees. Responsible for assessing staff adherence to policy standards.

• Motivated personnel to perform at top efficiency levels

• Established priorities and expedited workflow

Education

West Orange High School, Winter Garden, Florida 1998

H.S.

Administrative Skills

• Supervision

• Scheduling

• Coaching and Motivating Staff

• Quality Assurance

• Conducting Training Programs

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