Manager Customer Service
Resume:
Carol A. Micienko
**** *. **** *******, ***. ****1
*********@*******.***
Summary Inventory Coordinator / Shipping / Receiving/ Cycle Counting and Root Analysis
Accomplishments Increased department throughput by 50% while maintaining high internal
and customer standards
Managed $5.5 million inventory
Inventory was managed for 17 consecutive quarters with .003% shrinkage
Awards: Spirit Award, Peak Achiever, Excellence in Services
Work Experience 2005 – 2010 MEA Inc. ISO Certified 9001 Elk Grove, IL
Shipping and Receiving
• 100% accuracy of orders pulled for building of Actuators and
Nuclear equipment.
• Responsible for all documentation of incoming and outgoing
shipments.
• Managing a $5 million inventory, Cycle Counts and Root Analysis.
2002 – 2005 Riverside Publishing Company Itasca, IL
Supervisor of Receiving and Document Preparation
• Managed, trained, and oversaw department operations for a staff of
fifteen temporary and full-time direct-reports
• Development and implementation of procedures for the receiving
and preparation of machine-scored educational assessment material
• Responsible for the quality of document integrity for all customer
orders
• Additional responsibilities included troubleshooting of problems and
discrepancies in customer order fulfillment
2001 - 2002 Replogle Globes Broadview, IL
Shipping Supervisor
• Managed staff of thirteen direct-reports
• Traffic management for finished product, Cycle Counts and Root Analysis.
• Supervised shipping and receiving operations and personnel
• Assigned daily schedules and hours for employees
• Responsible for accuracy of all shipped orders
• Oversaw UPS and Federal Express shipments
• Resolved all customer inquiries and discrepancies
• Operated AS400 mid-range system
P. 2 Micienko
1995 - 2001 MCI Worldcom Oak Brook, IL
Supervisor of Fulfillment Operations
• Managed staff of twenty-six direct-reports
• Organized and managed quarterly inventory, Cycle Counts and Root Analysis.
• Handled order procurement with direct vendors Motorola, Aries,
Nokia, and Audiovox
Maintained in-house inventory on the following system
(Accounting Dynamics, DBS,ARAP)
WOE, CSFS, EFF, COTS,PROCELL, CS2000
• Managed nationwide production environment
• Calculated yearly forecasts for equipment and accessories for all
channels and researched special request orders for the Sales agents
1993 - 1995 Arius Rosemont, IL
Distribution Coordinator/ Assistant Manager
• Supervised and trained all new personnel
• Pulled, packed, and shipped products from inventory
• Operated Friden manifest system
• Operated computerized inventory system (Data General)
• Invoiced orders at End-Of-Day
• Oversaw warehouse operations in manager’s absence
• Assisted warehouse manager with special requests and projects
• Coordinated large shipments at weekly intervals
• Maintained a $1.5 million inventory, Cycle Counts and Root Analysis.
Education Carl Schurz High School Chicago, IL
Summary of Qualifications
Experienced in all Microsoft Office and Window XP and Adaptable System
applications, warehouse operations, shipping and receiving operations,
various inventory reporting and shipping systems, direct management and
training of personnel in a production environment, internal and external
customer service and fulfillment experience.
Contact this candidate