Customer Service System

FATIMA J. MONSANTO

Sangi, Lower Calajoan

Minglanilla, Cebu

Philippines

Home Phone: +63-32-490****

Office Phone: +63-32-488-****

Email Ad: ***************@*****.***

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Qualifications Technical Summary

• 12 years as a Computer Professional, including 5 years experience as a Network System and Data Administrator, 3 years as an IT professional and a broad based, hands on work-experience in the field of expertise.

• Productive self starter with a strong work ethics; consistently achieve goals and work without supervision.

• Experience in the installation and configuration of LAN/WAN and Wireless LAN Technologies.

• Proven and wide Experience in network/hardware/operating system troubleshooting, PC assembly, system integration, configuration, management of data and files in the system, technical support, biometric scanners, and customer service helpdesk.

Skills

Networking

Installing and Maintaining Network Infrastructure

IP Addressing-TCP/IP

Client and Server Administration

Firewall

LAN/WAN

Win98/2000/XP/Vista

Win2000 Server

System and Data Administration

Intel Platforms

Ethernet

Cabling

Professional Work Experience

Commission On Elections (Cebu Provincial Office)

As Network and Data Administrator July 2004 - Present

Provide Technical Support, including first and second level network troubleshooting.

Determined whether the problems were due to connectivity or if there are higher layer problems.

Determined if latency was due to over utilization or congestion.

Investigate problems with DNS Server.

Determine if routing loops were occurring and if so, escalate it to second level.

Document Firewall issues and escalate accordingly.

Encodes/types certified lists of voters and their respective addresses by precincts for office file and ready reference and keeps maintains up-to-date records.

Develop and implement data administration policy, standards and models of all reports and records of voters’ list and recommend the same to immediate superior for approval.

Research and document data requirements, data collection and administration policy, data access rules and security of the Commission’s computer system at the municipal and provincial level.

Develop and widen policies and procedures for network and/or internet database access and usage and for back-up and recovery of data.

Provide advice to other information systems professionals regarding the collection, availability, security and suitability of data.

Recommend modification, amendments and updates of software programs and database structures.

As Election Assistant July 2004 - Present

Assist the Election Officer in the performance of his official function, when needed.

Signs all documents and records pertaining to election matters, in the absence of the Election Officer and when authorized.

Prepares monthly accomplishment reports, certifications and endorsements of records and other communications relative to election/referendum/plebiscite matters for the signature of the Election Officer and furnishes/disseminates same to concerned officials/employees/requesting public.

Environment and Application Used and Administered – Windows 2000 running MySQL DCS (Data Capture System Version 5.0).

Functional Area of Accomplishment

A. Project Accomplished and Implemented

LAN Cabling Connection of COMELEC Provincial and some satellite offices.

Migration and conversion of Computer’s Voter’s List (CVL) FoxPro to DCS (Data Capture System, Version 3.0) Access.

Migration and conversion of DCS (Data Capture System, Version 3.0) to DCS Version 5.0 SQL.

G. JURADO Foundation School, Inc.

October 1999 to February 2004

Computer Support and System Administrator

Install and configure computer systems;

Monitor and maintain computer system and networks;

Troubleshoot system and network problems and diagnose and solve hardware/software problems;

Find solutions to problems, be it through creation of a desktop shortcut or fixing a major fault on the operating system;

Replace computer parts either through upgrading or defective replacement;

Set up new users;

Test and evaluate new software and hardware and recommend to the school administrator for possible migration and change of operating system and/or hardware;

Conduct electrical safety check-up on the school’s computer equipments;

Monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs;

Troubleshoot computer problems reported by users and by automated network monitoring systems and make recommendations for future system upgrades.

Environment and Application Used and Administered – Windows 1998 and Windows XP and LAN Cable and Internet and Internet networking.

EDUCATION

Bachelor of Science in Computer Science May 1995

AMA Computer College, Cebu Campus

SEMINARS/TRAININGS

Computer Hardware Servicing

Network Administration

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