Customer Service Assistant

JEANETTE CODY

*** ******* ****** **. *******, GA 30310 678-***-****,678-***-****,404-***-**** *******@*****.***

Summary

Several years of Customer Service experience combined with Health Care experience looking to utilize my knowledge, experience and education to provide outstanding customer service.

Professional Experience

TELETECH, HOLDINGS– ENGLEWOOD, CO 2011 to 2012

Call Center Customer Service Agent

Key Results:

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information.

Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

JCPENNEY – FOREST PARK, GA 2011 to 2011

Customer Service Associate/ Cashier

Key Results:

Greets customers including answering phones and directing customer inquiries to appropriate party. Answers routine billing questions/issues from customers

Receives and processes all payments according to standard procedures.

Assists in the opening and closing of a retail location which includes and but not limited to cash handling and deposits

Informs customers about services available and assesses customer needs

Completes, processes, and maintains applicable paperwork and records

RESCARE HOMECARE– ATLANTA, GA

2007 to 2010

Patient Care Assistant

Key Results:

n Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.

n Feed patients who are unable to feed themselves. Provide patient care by supplying and emptying bed pans, applying dressings.

n Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination. Transport patients to treatment units, using a wheelchair or stretcher. Clean rooms and change linens.

UNIQUE FASHIONS- ATLANTA,GAM

Education

Lincoln College of Technology Marietta, GA 2011

Medical Assistant

Community Nursing Atlanta, GA 1996

Nursing Assistant

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