Customer Service Manager

James Sapecky

*** ****** ****, ******, ** *****

678-***-**** -- ********@*****.***

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Objective: Entry level customer service, clerical, or administrative position

Summary of Qualifications: Highly personable business professional possessing 10+ years of customer service and 5+ years of successful business management with a talent for identifying customer needs and presenting focused attention to achieve simultaneous levels of client satisfaction and company profitability. Key strengths and abilities include:

Communication Skills Customer Service MS Office Proficiency

Shipping/receiving Data Entry Multi-line phone system

Interviewing Hiring Training

Sales Forecasting Scheduling Labor Management

Inventory Report Analysis Cash Control

Forklift Warehousing Bartending

Professional Experience:

Chairworks America LTD – Lawrenceville, GA September 2010 – Present

Parts Manager:

Customer service, warranty claims, inventory, ordering, reports, e-mail, picking, packing, shipping.

Longhorn Steakhouse – Buford, GA September 2008 – October 2010

Server / Host:

Guest services including seating, order taking, and ensuring customer satisfaction.

TRC Staffing Services - Lawrenceville, GA July 2006- August 2008

AT&T Customer Service Representative:

(02/08 – 08/08) Data entry and customer service in an inbound / outbound call center.

TRC Office Specialist:

(10/07 – 02/08) Answering a multi-line phone system, scheduling and conducting candidate interviews, data entry, filing, helping candidates with the application process, in addition to other miscellaneous office duties.

Mizuno USA Warehouse:

(07/12/06 - 11/16/06) Forklift operation, order picking, packing orders, returns, shipping and receiving.

Buffalo's Southwest Cafe - Buford, GA September 2004-June 2006

Server / Bartender:

Making drinks for customers, taking food orders in a timely fashion, and providing friendly service with a smile to ensure guest satisfaction.

Pizza Hut - Lawrenceville, GA August 1997 - August 2004

Crew Member / Shift Manager / Assistant Manager

General crew member duties and responsibilities included answering a multi-line phone system, order taking, order entry, customer service, pizza preparation, cooking, cutting pizzas, washing dishes, and maintaining cleanliness within the restaurant. Shift manager duties included but were not limited to basic supervisory functions, delegating crew member tasks, coaching employees on job performance, training new team members, preparing bank deposits, conducting cash drawer counts, daily critical inventory, and dispatching delivery drivers. Assistant manager duties consisted of all the aforementioned responsibilities as well as sales forecasting, labor scheduling, food ordering, interviewing and hiring potential employees, analyzing reports, tracking results, and helping the general manager perform such tasks as weekly and period ending inventory, closing payroll, PNL review, and conducting performance appraisals.

Education:

Georgia Perimeter College - Lawrenceville, GA - 2000-2003

Major: General Studies

Gwinnett Technical College - Lawrenceville, GA - 2008- 2010

Major: Computer Programming / Web Design

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References Furnished Upon Request

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