customer service manager/insides sales

STEPHEN FAHERTY

*** ** ************ ** 772-***-****

Port St. Lucie, FL 34984 ********@***.***

Cell 347-***-****

SUMMARY

Customer service and sales professional in HVAC and warehousing logistics field. Multi-tasker with ability to handle both heavy phone use inbound and outbound as well as face to face point of sale. Focused on and resolved customer complaints, inquiries, sales, invoicing and requests for information. Experienced in inventory control, scheduling and hold CDL Class B license. Willing to assist in any situation as a team member. Capable of learning new programs, a good listener and flexible.

PROFESSIONAL EXPERIENCE

CARRIER CSD FLORIDA, Ft Pierce, FL 2006 - 2008

Counter associate and Assistant Manager

Worked in sales and service in the HVAC field with both phone calls and walk in customers. Sold equipment and parts for A/C and heating.

• Wrote and implemented a policy of calling customers after a sale or complaint to determine customer satisfaction.

• Built lasting customer relationships going forward.

• Ran effectively branch operations with warehouseman during a period of four months after manager resigned.

CIRCLE L ROOFING, Stuart, FL 2006

Warehouse Coordinator

Controlled warehouse and inventory. Received and distributed roofing products to 20 work crews with various job assignments in the local area.

• Improved warehouse organization by installing rack systems enabling warehouse to increase efficiency and effectiveness.

• Required all crew leaders to sign for all products removed from warehouse and to return all unused products leading to better inventory control.

STUART NEWS, Stuart, FL 2004

Independent Carrier Contractor

Distributed newspapers in early morning to stores and news racks on assigned route in Palm City seven days a week. Billed and collected customer payments during daytime.

• Changed route stops to a more effective and less time consuming manner.

WALLWORK GROUP, Queens, NY 1998 - 2004

Branch Manager

Manager, Inside Sales

Oversaw entire operation of branch engaged in selling and service of A/C and heating equipment and parts. Handled all scheduling of deliveries, sales inquiries and customer complaints.

Assistant Manager/ Warehouseman

Forklift driver for warehouse.

VICTORY CARRIERS, Hillside, NJ 1990 - 1998

Assistant Dock Manager

Oversaw loading and unloading of both local and interstate Carriers. Scheduled deliveries and pick ups throughout the NY /, NJ area. Dispatched drivers on various routes.

• Created an OSD daily report which was handed in at end of day.

• Designed drivers log of deliveries and pick ups.

EDUCATION

GED diploma attained in US Navy

LICENSES

Commercial CDL B license

COMPUTER SKILLS

Microsoft Office Suite: MS Word, MS Excel, and MS Outlook

COMMUNITY INVOLVEMENT

Coach for youth football league

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