Customer Service Rep

Regina Stevens

**** *********** **, *******, ***** 77066

Phne:832-***-****

Email: **************@***.***

I am a versatile goal oriented professional with exceptional communication and negotiation skills. I have the ability to process and develop strategies, which establish and build strong relationships with customers and personnel. I am seeking to obtain a position within prestigious company, which will allow me the opportunity to advance and expand my skills.

EMPLOYMENT EXPERIENCE:

Affiliated Computer Systems, Telephone Banker, Houston, TX 04/2010 –02/15/2012

Assist clients with daily transaction, account balance, and deposits. Explain daily limits for master cards, determine which account the MasterCard is linked to. Open/Close accounts daily, and introduce all new bank products, which resulted in ways of meeting customer needs and maximize different ways of investing their money. Process travelers check, money orders and process transfers. Verifier transactions and place stop payments on orders. Activate/ Deactivate bank cards and send out pin upon clients request. Reissue cards, block cards, add or remove card from clients account. Explain the difference between NSF and USF fees, overdraft protection and overdraft coverage.

UHAUL , Customer Service Rep ,Houston, TX 01/2009-02/2011

Greet clients upon entering and leaving the storage. Prepare daily deposits and maintains the integrity of the cash drawer and explain policies regarding services, charges, and payment posting Bill payers in accordance with current regulations and meeting timely filing requirements. Providing timely follow up on any unpaid accounts to obtain proper payment documents and drafting appeal letters.Report Automotive Repair /Maintains levels inspection while, clean rental equipment, dispense propane. Serve customers in person and on the telephone. Prepare rental contracts, daily invoices, maintaining filing, and update clients contracts.

Hewitt & Associates, Customer Service Rep, Houston, TX 07/2008- 03/2009

Respond to inbound calls regarding health benefits such as information about health care plans and premiums.Resolve issues that require quick thinking and problem-solving abilities by researching information. Providing timely follow up on any unpaid accounts to obtain proper payment documents and drafting appeal letters. Prepare and maintain patient records and receive and receipt payments from patient for services rendered .Explain the difference between t co-pays, deposits, and deductibles and documents collection status in the system.

GC Services, Customer Service Rep, Houston, TX 04/2007-06/2008

Assists customers with questions or issues regarding their accounts received via phone or correspondence.Strong communication,while interacting with customers over the phone. Contact customers with bank accounts with First Convenience Bank, First National Bank, Forthhood National Bank. Providing timely follow up on any unpaid accounts to obtain proper payment documents and drafting appeal letters. Setup payment plan and provide accurate information to client regarding past due debt with current bank. Responsible for responding to claim denials while processing incoming and outgoing mail and courier requests.

Jolivette Health Home Care, Receptionist, Houston, TX 05/2004-03/2007

Coordinates all in-coming phone calls, operate telephone switchboard to answer, screen and forward calls.Providing information, take messages while scheduling appointments. Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments, and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public, while demonstrating the ability to prioritize multiple task and meet deadlines.

COMPUTER SKILLS: Microsoft Word, QuickBooks, Outlook, Excel, Power Point

EDUCATION:

Houston Can Academy Houston, TX

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