Analyst Customer

ROBERT MERIGOLD 312-***-****

*** *. ******* **., *******, IL, 60661 *******@***.***

TECHNICAL ANALYST

IT / IS / Application Development & Support / Programming / Financial Software / Full Life Cycle Automated Systems Planning / Process Analysis & Design / Test & Integration / Team Leadership

Developing and integrating large-scale technology solutions, I have consistently maximized profits and improved efficiencies for all components of the system development life cycle. My abilities in analysis, design, and coding allow me to evaluate the applicability of new technologies, tailoring information systems to meet corporate needs.

Ensuring customer satisfaction and collaborating with team members at all levels, I have enhanced support for such companies as TransUnion. My skills include:

Designing technology solutions to meet corporate needs

Leading, training and mentoring diverse teams

Analyzing and solving problems to quickly improve processes

Directing quality improvement initiatives

Delivering projects on time and under budget

I have a Bachelor’s Degree in Information Systems from DePaul University in Chicago. My technical expertise includes: IBM Assembler, C, COBOL, MVS/TSO, SQL/DB2, PL/1, Clearqust and ClearCase usage.

Colleagues describe me as a skilled technical troubleshooter and analytical problem solver, able to meet demanding deadlines and customer/user support needs. Articulate and upbeat, I am calm under pressure and my outstanding written and verbal communication skills enable me to work well with people at all levels.

SELECTED ACCOMPLISHMENTS

Became subject matter expert. Recruited to TransUnion to improve infrastructure development. Studied all 200 programs that included their “Filter” application. Reviewed design specifications and user requirements. Oversaw new data fields, changes to code base, and questions about functionality. Ensured quality, avoiding data errors.

Designed cost-saving solution. Identified flaws with new job scheduling software at TransUnion. Worked with software provider’s technical staff to develop solutions. Wrote in-house UNIX scripts to run jobs in appropriate order. Prevented data from being posted incorrectly to the data base. Saved millions in fines and lawsuits.

Trained new production team. TransUnion opened support center in India to operate business during nighttime hours. Developed detailed presentations and training guides to acclimate new staff in a timely manner. Led two-week training session. Mentored new staff in India on support procedures. Facilitated seamless transition.

Ensured superior customer satisfaction. Challenged to implement a Y2K compliant system for Jan 1, 2000. Worked with four-member team to identify date fields needing to comply. Modified, tested and changed 200+ programs with thousands of lines in code. Completed project on time; received zero customer complaints.

CAREER HISTORY

TransUnion LLC, 1997 to 2009, consumer credit reporting services. Served as technical lead for several credit bureau applications.

Technical Analyst. Utilized experience programming in JAVA. Became expert in two major credit bureau applications. Developed disaster recovery procedures. Collaborated with managers to outline departmental needs and budget requirements. Trained other employees on using subject record application.

Programmer/Analyst. Directed team of five. Served as subject matter expert for “The Filter” information security system. Responsible for all phases of SDLC (Systems Development Life Cycle). Collaborated with Operations support. Paralleled technology needs with corporate objectives.

Programmer/Analyst. Hired to utilize knowledge of language for IBM Assembler. Identified flaws and implemented corrective actions to improve the company-wide system, “The Filter” to keep information secure. Gained knowledge of 250 programs within “The Filter.” Directed coding, testing, and design.

Earlier Career: Technical Consultant – Team Lead, Keane Consulting. Programmer/Analyst, North American Insurance. Programmer/Analyst – Team Lead, First Financial Management.