Administrative Assistant Customer Service

MICROSOFT OFFICE / OUTLOOK

Calendar Management

Project Tracking

Correspondence / Reports

PowerPoint Presentations

Excel Spreadsheets

Database Maintenance

Mailings

GENERAL

Meeting Logistics

Travel Coordination

Office Management

Time / Project Management

Customer Service

Ambassador - Company Culture

Needs Assessment

Sound Judgment / Initiative

HUMAN RESOURCES

Performance Management

Organizational Development

Employee Benefit Programs

Recruiting / Training

Leave

Federal / State Compliance

Boutique by Design – 16113 90th Ave Ct E, Puyallup, WA Nov 08 to Current

Owner, Operator – Design and create custom jewelry, greeting cards, blankets, perfumes and soaps, gift baskets, center pieces and more. Market products at a craft mall and various independent boutique shops.

Omeros Corp. – 1420 5th Ave, Suite 2600, Seattle, WA June 12, 07 – Oct 29, 08

Finance and Human Resource Coordinator – Newly created position for a startup bio-tech company. Team member for the development and implementation of office policies and procedures for a fast-paced, rapidly growing environment. Developed administrative, technical, and executive job descriptions based on information gathered from surveys and manager interviews. Team member for the development of performance evaluations and training procedures; and, for the creation of the company’s first policy handbook. Built strong relationships with various recruiting agencies and assisted with the recruiting and interviewing of both professional and technical candidates. Coordinated and was the lead contact for the employee benefits plan; created and maintained all personnel files; and, created the database to track EEO1 and I-9 information. Created databases for cost and performance comparisons and for tracking all employee leave (sick, vacation, FMLA, bereavement, other). As Finance Coordinator, assisted with processing checks, collections, data entry (PeachTree), as well as collaborated new work flow processes. Performed executive assistant functions such as bulk mailing, correspondence, mail, multi-phone lines, scheduled meetings, prepared travel, created PowerPoint presentations and Excel spreadsheets.

Perky’s Espresso – 11811 Canyon Rd, Puyallup, WA May 15, 03 - July 31, 06

Owner Operator – Supervised a staff of 7 and managed the daily activities and schedules for two shifts. Bookkeeping, payroll, purchasing and inventory, equipment maintenance, cash reporting/deposits, and opening/closing. Successfully maintained customer relations and created marketing strategies for product.. Ensured compliance to federal, state and local regulations, company policies and procedures, and proper cash handling. Managed all human resource issues including recruiting, training, conflict resolution, and termination. increased the company’s profit margin 20 percent

Intel Corp – 2800 Center Drive, DuPont, WA Nov 20, 00 – Sept 21, 02

Administrative Assistant - Provided administrative support to 4 Intel sites, 6 managers and 65 individual contributors with minimal supervision. Prepared recruitment documents, interview schedules, and candidate travel. Assisted with the management of the office and the coordination of administrative functions such as expenditure comparisons, space management, public relations, equipment/supply needs, report/research/preparation and modification of work flow. Helped successfully coordinate and execute a major multi-office move from one building to another. Made national and international travel arrangements for staff and prepared expense reports. Compiled weekly project reports for the Director from information obtained from multiple managers. Conducted multiple office on- and off-site staff meetings and prepared PowerPoint presentations/minutes. Project coordinator for a successful new product symposium. Extensive calendar management and material preparation for executive commitments.

Olympia Police Department – 900 Plum St, Olympia, WA Feb 10, 99 - Sept 2, 99

Police Officer – First choice out of 350 candidates. Patrolled designated areas of the city and responded to dispatch calls for police assistance and/or investigation. Established and maintained control over people, traffic, and property; and, issued citations and/or tickets as well as made arrests. Provided protection of life and property. Conducted preliminary investigations that included gathering of evidence, taking verbal and written statements, and photographs. Prepared written reports, testified in court, and made various public presentations. Maintained knowledge and interpretation of state laws and city codes and ensured their application. Managed confidential information/property. Helped develop, coordinate, manage, track projects and compile project reports. Assisted with the development and launching of the CSO program, coordinated multiple projects to match the needs of the department; and, supervised 27 volunteers who provided assistance to patrol officers in various capacities. Conducted public safety presentations to neighborhood and business groups. Reinstituted the department’s newsletter.

WA State Investment Board – 2100 Evergreen Dr., Olympia, WA Dec 9, 92 - Feb 5, 99

Administrative Assistant – Provided administrative support to the Chief Investment Officer (CFO) and 7 investment officers. Managed the CFO’s personal/professional calendar and conducted research/prepared background information for his professional commitments. Maintained portfolios for the Washington State Retirement Funds and assigned administrative duties to 2 support staff. Used independent judgment to accomplish assignments and resolve various staffing/workflow issues. Ensured all federal and state compliance codes were adhered to. Managed office functions such as expenditure comparisons, space management, public relations, equipment needs, research/preparation, modifications to work flow, and travel coordination/expense reports. Responsible for the preparation of, and material for, two investor committee and one board meeting per month. Maintained a successful relationship with stakeholders. Prepared and supervised the Requests for Proposals for division. Collaborated with outside consulting firm to design a customized database for tracking the Washington State retirement funds.

WA State Office of Financial Management – Capitol Campus, Olympia, WA Apr 23, 90 – Dec. 8, 92

Secretary – Provided administrative support to the director, unit supervisor, and 6 independent auditors. Provided project management to ensure audit timelines were met for each audit. Composed correspondence and typed official efficiency and accountability reports derived from investigations. Monitored the compliance of state agencies, under investigation, to state policies and regulations. Managed multiple calendars, and prepared material for staff commitments. Streamlined workflow process within department and supervised a 2 clerical staff. Provided administrative support for the Small Business Association for Women and to the Labor Relations Department concerning employee grievances (mitigation).

SOFTWARE APPLICATIONS

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Access – online training

EDUCATION AND CERTIFICATES

SHRM, Online, Professional Human Resource Certification, Current

TESOL, Online – Teaching English Abroad, Current

Kaplan University, Online – Communications / Public Administration

Washington State Criminal Justice Training Commission – Law Enforcement Certification

PROFESSIONAL AFFILIATIONS

Member of the Puyallup/Sumner Chamber of Commerce

Reserve Police Officer - Lacey Police Department

CSO Program / Harbor Patrol - Olympia Police Department

Host for foreign exchange students - Olympia High School/The Evergreen State College

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