Customer Service/ Manager/ Supervisor

Arlah J. Bates

**** ******** *****

North Little Rock, AR 72116

501-***-****

Assistant Manager/ Customer Service and Retail Representative

Credentials

• More than 13 years experience in customer service

• More than 10 years experience in a supervisory/management position

• More than 10 years experience in cash handling

• Exceptional inter/intrapersonal skills

• Successfully operates in stress-filled, fast pace environment

• Possesses excellent strength in team building

• Exudes a sense of professionalism, positivity and reliability

• Commendable leadership and supervisory skills

Experience

TCBY – Lakewood Village: North Little Rock, Arkansas June 2005- May 2012

Supervisor name: Elly Rumbach 501-***-****

Job Title: Assistant Manager Job Type: Retail/ Customer Service

Responsibilities Included:

~ Opening and closing the store – making sure things are in working order for work day

~ Hiring and training of new employees

~ Dismissing employees that did not meet company standards

~ Cash handling in customer orders and in the end of shift drawer count

~ Extensive cash handling in daily and weekly sales analysis

~ Problem solving in fixing incorrect orders, handling customer complaints and employee disputes

~ Extensive knowledge of products in inventory and handling store food order

~ Delegating responsibilities and duties to employees and verification of those duties

~ Setting up the schedule to make sure all shifts are accurately filled

~ Taking over shifts and filling in when needed

~ Organization of the lay-out of the store as well as employee meetings

Jason’s Deli: North Little Rock, Arkansas August 2009-December 2011

Supervisor name: Michele Dague 501-***-****

Job Title: Delivery Driver Job Type: Customer Service

Responsibilities Include:

~Cash handling and end of shift drawer count

~Extensive knowledge of product

~Extreme insight of ingredients and portions of products

~Cleaning and responsibilities of employees on team A, B and D

~Handling and transportation of food in proper and timely manner

~First and foremost, taking care of customer wants and needs

ARVEST BANK – Lakewood Village: Little Rock, Arkansas 2008 (May-November)

Supervisor name: Deanna Dringg (501) 479- 7141

Job Title: Teller Job Type: Customer Service

Responsibilities Included:

~ Following opening, closing and safety procedures

~ Extensive cash handling for businesses and customers in small and large sums

~ Computer knowledge of programs such as EZ Teller and CBS

~ Professional handling of the personal information of bank customers

~ Proficient use of the 10 point keys

ACADEMIC SUPPORT- University of Arkansas: Fayetteville, Arkansas August 2003-May 2004

Supervisor name: Paul Hamby 479-***-****

Job Title: Telemarketer Job Type: Phone based Customer Service

Responsibilities Included:

~Professional handling of personal information such credit card numbers as provided by donors

~ Computer knowledge such as data entry and 10 point keys

~ Polite handling of persons who were not willing to donate

~ Following a scripted guide used to communicate to donors

~ Privately handling personal information and account numbers

BASKIN ROBBINS- Milwaukee, Wisconsin 2003 (January-August)

Supervisor name: Joe Slcholitz number unknown

Job Title: Supervisor Job Type: Customer Service

Responsibilities Included:

~ Opening and closing of store

~ Following procedures in cash deposits

~ Counting of the drawer at the end of shifts

~ Handling of food in proper and timely manner

~ Training new employees

~ Taking over or filling in for shifts when needed

~ Correcting of customer complaints and employee mistakes

MILWAUKEE JOURNAL- Milwaukee, Wisconsin July 1999- July 2003

Supervisor name: Ken Tashudy number unknown

Job Title: Station Captain Job Type: Manual Labor/ Customer Service

Responsibilities Included:

~ Organization of the Sunday paper

~ Organization of the working station

~ Responsible for bringing in several new employees and training them

~ Willingness to work whenever needed including early Sunday morning

~ Extreme knowledge of numbers

Education

University of Arkansas at Little Rock Little Rock, Arkansas

Start Date: August 2009 End Date: May 2011

Major: Secondary Education with an emphasis in English Completed: in progress

Current GPA: 3.769

Pulaski Technical College North Little Rock, Arkansas

Start Date: January 2006 End Date: May 2009

Major: Teaching Completed: yes

Degree(s) obtained: Associates of Arts and Associates of Arts in Teaching Language Arts and Social Sciences

University of Arkansas at Fayetteville Fayetteville, Arkansas

Start Date: August 2003 End Date: May 2004

Major: Drama/ Theatre Arts Completed: no

Milwaukee High School of the Arts Milwaukee, Wisconsin

Start Date: August 1999 End Date: June 2003

Major: Theatre Completed: yes

Degree Obtained: High School Diploma

• References available upon request.

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