Project Customer Service

Deepthi K Nair

Mphasis, an HP Company

Email: ********.****@*****.***, Phone: +614********

Experience Summary

I have an experience of more than 6 years in Software Development and also managing project for Web Applications using Siteminder, Java, JSP and Struts.

I administer CA Siteminder and support SSO infrastructure which includes installation of siteminder and protection of various applications.

My primary tasks include installation, configuration and troubleshooting of CA Siteminder policy servers on IIS, SunOne/iplanet,Apache and IBM HTTP Server.

Worked on complete software development life cycle starting from System Analysis, Design, Development, Testing, Deployment and Training.

Currently I am working on the Design and Development of SSO for Telstra in Mphasis, an HP Company.

Technology

Below is a list of important hardware, software products, tools and methods that I have worked with.

Hardware Software Products Tools

Pentium Languages: Java 1.4

Mark-up/Scripting: XHTML 1.0, CSS, XML

Web Technologies: Servlets 2.3,

JSP 2.0

Frame works: Struts1.2,

Web Server: Apache,IIS,IHS,SunOne/iPlanet

Operating System: Windows XP, Unix

Version Control: CVS,CMVC Siteminder 6.0 ,IBM Tivoli Identity Manager,Service Desk 4.5,Manage Now 6.2.2, CMAX(Content Management for American Express),Secure CRT,SSH

IDE: Eclipse

Professional Memberships / Certifications

Professional Society / Certification Member Since / Date Certified

Sun Certified Web Component Developer 1.5 27th Dec 2008

ITIL Foundation 14th March 2007

Sun Certified Java Programmer 1.4 3rd April 2006

Career Highlights

• Won the Spirit of Winning Award in Mphasis for the best perfomer in the team.

• Got Early Confirmation – within a span of 10 months in September 2006 in TCS.

• Got Kudos in August 2007 for my contribution in TCS.

Qualifications

Degree and Date Institute Major and Specialization % of Marks

MCA, June-2005 Sree Amman Arts And Science College. Computer Applications 85

BSc,June-2002 Fatima Mata National College. Physics

88

Pre Degree,May-1999 Fatima Mata National College. 80

I.C.S.E,May-1997 Fatima Mata National College. 83

Areas/Application

• Banking and Financial Services.

• Security and Access Management

• Telecom Domain

Assignments

1)

Project Telstra

Period Since December 2010 to till date

Position Senior Programmer

Project Description Telstra is one of Australia’s largest company and has a long history of serving the people of Australia. Telstra Corporate is the gateway into the range of products and services offered by Telstra Consumer, Telstra Business and Telstra Enterprise and Government. The Online Identity Management provides common processes and infrastructure, across all Telstra Online applications so as to simplify the customer experience (eg. one-off Registration and Single Sign-on) and also to simplify application development.It also enables desktop single sign-on for applications located within the Telstra network used by Telstra staff.

Role/Responsibility • Design, setup and maintenance of SiteMinder infrastructures .

• Installation of SiteMinder agent on various servers.

• Upgrade of the policy server.

• Analyzing Incidents, Problems and Changesand resolving it within SLA.

• Had a major role in analyzing and resolving issues.

• Configuration of policies for the applications to enable SSO.

• Monitoring Health Check of the Policy servers

• Good knowledge of WebAgent and policy server Error Messages.

• Coordination with the other application teams in getting the applications protected and also for production issues.

• Reponsible for interviewing new siteminder resources into the organisation.

Operating Systems UNIX

Languages JAVA

Special Software Siteminder, HP Quality Centre, ITAM,Eclipse,Putty

Work Location Mphasis an HP Company , Melbourne, Australia

2)

Project Sprint

Period Since June 2009 to November 2010

Position Senior Programmer

Project Description Sprint is a Telecom company based in US which owns and operates the third largest wireless communications network.Sprint wanted the SSO utility to be developed o enable the use of a single user id for a customer to access all participating sites.The solution is a vital component which provides critical security functions such as authorization, authentication,Id Management snd servicing for many internet and intranet applications.

Role/Responsibility • Design, setup and maintenance of SiteMinder infrastructures .

• Installation of SiteMinder agent on various servers.

• Analyzing Incidents, Problems and Work Orders and resolving it within SLA.

• Had a major role in analyzing and resolving issues.

• Configuration of policies for the applications to enable SSO.

• Monitoring Health Check of the Policy servers

• Good knowledge of WebAgent Error Messages.

• Coordination with the other application teams and the onsite team in getting the applications protected and also for production issues.

• Reponsible for interviewing new siteminder resources into the organisation.

Hardware Dell PC

Operating Systems UNIX

Languages JAVA

Special Software Siteminder,Service Desk , Eclipse,Secure CRT

Work Location Mphasis an HP Company , Bangalore

3)

Project Manage Your Card Account (MYCA)

Period Since February 2008 to March 2009

Position Senior Programmer

Project Description The Manage Your Card Account (MYCA) is an application under American Express. MYCA provides a website where American Express Cardholders can register for secure on-line access to their accounts, verify billed and unbilled charges, pay their bills online and perform account maintenance activities such as adding or removing cards to their online account, changing their password or email address. There are various other self-servicing functions also, like PDF, Statement Download, Online Expense Report etc. in some of the markets.

Role/Responsibility • Analysis, Design and Development of the MICA Site by using Siteminder,Struts Framework and CMAX Tool.

• Coding using Java, JSP, CSS.

• Policy configurations for the various applications.

• Internationalization.

• Coordination with the Testing team for testing related activities.

• Deployment

Hardware Dell PC

Operating Systems Windows XP Professional ,UNIX

Languages JAVA, JSP, CVS,Struts

Special Software Siteminder,CMAX ,, Mercury QC, Manage Now, Eclipse

Work Location TCS Bangalore

4)

Project The Day 700 Single Sign On (SSO)

Period December 2006 – January 2008

Position Programmer

Project Description American Express Financial Advisors (AEFA) as part of its spin-off from American Express adopted the new name Ameriprise Financial. It is one of the nation's leading financial planning, asset management and insurance companies.

The Day 700 SSO Project is focused on implementing SSO and CSI capability for AMPF. Ameriprise Financials needed the SSO utility to be developed to enable the use of a single User ID for a customer to access all participating Ameriprise Financials web sites. It means the user will be able to access all secured Ameriprise web sites just by logging into one secure Ameriprise web site. Customer Servicing Interface(CSI) utility provides a web based registration and maintenance system that allows customer service representatives throughout Ameriprise Financials to service customers enrolled to services

The solution is a vital component of the AMP technology infrastructure, providing critical security functions such as: authorization, authentication, ID management, servicing and federation to 60+ internet and intranet web applications.

MFA is an extension of SSO.The scope of the project is to provide Multi Factor Authentication by using the SSO infrastructure coupled with out of the box solution of Oracle’s OAAM/Bharosa.

Role/Responsibility • Analysis, Design and Development of the SSO, and CSI utility by using Netegrity Siteminder

• Installing upto date WebAgent software in different WebServers like IIS, Apache, IBMHTTP Server, Sun One Webserver (iPlanet0).

• Coding using Java, JSP, Servlets and Struts.

• Responsible for integrating the different modules of the application.

• Policy configurations for the various applications.

• Searching the users and resetting their password through the ITIM administration console.

Hardware IBM PC

Operating Systems Windows NT/2000

Languages JAVA, JSP, CVS,Struts

Special Software Siteminder,Service Desk,, OARM, iPlanet,Apache,ITIM

Work Location TCS Bangalore

Career Profile

Dates Organization Role

22-June-2009 Mphasis,an HP Company Software Engineer

28-Nov-2005 Tata Consultancy Services Limited Assistant Systems Engineer

Personal Details

Date of Birth 03-11-1981

Nationality Indian

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