Maintenance System

************@*****.***

Vivek Kumar Mobile no. +966-*********

Objective: To join a company where my skills & knowledge can be utilized efficiently.

Current: Prepaid Charging System Consultant at Ericsson AB Saudi Arabia,

Looking after Mobily Project.

Previous: Consultant at Ericsson India for Bharti Project (BO-IN) from May’11

To Jan’12.

Assistant Manager at Idea Cellular Ltd, Indore, India looking after (CORE {MSS/MSC/MGW/HLR} & IN {Prepaid Charging System}) from Jun’08 to May’11

About Me: A Telecom consultant with 4 years’ experience of working with both operator & telecom vendor. Have knowledge and experience of working on both Core System {CS-Ericsson} as well as Prepaid Charging System {Ericsson}.

Specialties:

Core Telecom: Ericsson IN CS3.0/CS4.0/CS5.0 (SDP/CCN/AIR/MINSAT/VS

AIR/HP-IVR/VXML-IVR/EMA)

Core Telecom: Ericsson Core System (HLR/MSS/MSC/MGW)

Protocols: SS7 (INAP-CS1+/CAMEL/MTP/SCCP/ISUP/TCAP/INAP/MAP/

SIGTRAN/UCIP/VSIP/CAP/Diameter)

Operating System: Solaris 9 & 10.

Hardware: Sun Fire V440, T2000 servers and Sun Netra T5220 servers & AXE servers, TSP.

Database: Oracle 8i,Sybase,Timesten

Application Programming: Basic UNIX Shell Scripting.

Good in reports analysis and preparations

Projects Summary @ ERICSSON AB, Saudi Arabia: (Feb’12 to present)

Managed Services Support for Mobily (Prepaid Charging System). [SDP/AIR/ CCN/EMA/VS/IVR etc.]

SPOC for GEO- RED implemented for Jeddah region, Saudi Arabia. Managing all the team and field engineers and co-ordination with operator’s SPOC for approval, requirements, support, implementations.

Second line support for Charging System.

Product and services configuration as per network requirement.

Tariff Configuration for prepaid as per marketing team requirements.

System upgrades, vendor management, CSR follow-up and SLA.

Support for ongoing ICP24 upgrades of SDP & CP3 upgrade of CCN.

Number System Management i.e. MSISDN installation/deletion track.

New nodes commissioning and customizations.

RCA to Mobily RA team in case of any issue.

Projects Summary @ ERICSSON India: (May’11 to Jan’12)

Second line support for Charging System. [SDP/AIR/ CCN/EMA/VS/IVR etc.]

Managing a team of 8 people dedicated for Bharti Airtel North-Zone India support.

Customer Acceptance & Go live for 5 SDP.

Customer Acceptance & Go live for 3 AIR.

Customer Acceptance & Go live for 1 CCN.

Managed Services Support for Bharti North & North-Central IN (Prepaid Charging System). Co-ordination with operator’s SPOC for approval, requirements, support, implementations.

Support to CM team for any upgrade/configuration.

Support for ongoing ICP24 upgrades of SDP & CP3 upgrade of CCN.

Number System Management i.e. MSISDN installation/deletion track.

RCA to Bharti RA team in case of any issue.

Projects Summary @ Idea Cellular for Switch (Core):: (Jun’08 to May’11)

Commissioning of 3 MSS on R13.2 version

Almost all operations & maintenance of MSC/MSS/HLR/MGW/GMSC

Report analyzing like MOU, ASR, and TRD, STS for network optimization & utilization to maintain KPIs.

HLR subscriber handling & reconciliation and profile creations.

Commissioning of 4 MGW on R5.10.0.

Alarm monitoring automations on MAIL.

Creating & defining signaling, BSC re-homing, B-num, GT, IMSI definition etc.

MNP implementation & IOT testing for MNP.

AGM18/19 upgrade of MSS/MSC/HLR i.e. overall 24 nodes

IPA 09/10 upgrade of MSS/MSC/HLR i.e. overall 24 nodes

IAM 18/19 upgrade of MSS/MSC/HLR i.e. overall 24 nodes

MGW version upgrade R.5.10.0 i.e. overall 14 nodes

STP integration for the pre-requisite of MNP

Support for Core Nodes troubleshooting (MSC/MSS/HLR/MGW)

Projects Summary @ Idea Cellular for IN: (Jun’08 to May’11)

Commissioning of 7 new IN SDP (Service Data Point).

Commissioning of 8 new IN IVR (Interactive Voice Response).

Commissioning of 2 new IN AIR (Account Information & Refill).

CP3 to CP6 Up gradation of each IN node like AIR, SDP, MINSAT, VS.

License and Voice Ports Expansion of IN IVR.

Load Balancing Activities of IN SDP.

CS4 migration of SDP/AIR.

Co ordinate & design prepaid product as per marketing team requirement.

Various VV/SVV configurations with 0% error.

Role @ ERICSSON India – Back Office-IN: (May’11 to Jan’12)

• Integration of new Ericsson IN nodes in the Network to AT &

RA Handover & Customer Acceptance

• Part of CCG (Core Competence Group) to provide support in case of emergencies.

• Protocol knowledge: INAP, MAP, ISUP, CAI, SS7, CAMEL, UCIP etc.

• New Prepaid products configuration (Voucher, Refills) Tariff Implementation.

• Data & Voice migration on CIP/IP.

• EoCN (End of Call Notification) delivery via PCN server.

• Diverse Intelligent Network Platform background, including – Support, Operation and Maintenance of Ericsson CS3.0 & CS4.0

• Analysis and trouble shooting of network problems reported by customers. The nodes involved are EMM,EMA,SDP, VS,AIR,MINSAT,CCN and IVR and some third party customize nodes

• Solution Support involving all IN nodes.

• Support for nodes SDP, AIR.VS, CCN, and MINSAT.

• Trouble Ticket handling for IN nodes.

• Managing team of 7 people to ensure smooth handling of North &

North-Central BO-IN (MS).

Role @ Idea Cellular – Core (ERICSSON-Platform): (Jun’08 to May’11)

• Testing & commissioning of new nodes such as MSS/MGW/MSC/HLR, acceptance tests and Integration in to live networks.

• Integration/Definitions for Prepaid nodes SDP/CCN in the core network.

• Systems, protocols and languages/OS: GSM, UMTS, TDMA, ISDN and PSTN; C7, SS7, ISUP, MAP, INAP, Camel, TCP/IP, GCP, BICC and ATM; and UNIX

• Working on SS7 signaling, troubleshoot the GSM problems (mainly based on SS7, IP and ATM signaling and related to MSC, VLR, HLR, M-MGw, Mobile SoftSwitch (MSS), IP, MPLS, ATM, AXE (APZ 212 40 & 212 50) and APG40 Support in AP & CP up gradation of MSC-s.

• Experience of using tools (Winfoil, Citrix, ALAN, Primus, ALEX, MOSHEL) for O&M of MSS (MSC Server & MGW)

• Reports analyzing & preparing to get network utilization, daily MOU calculation, provide inputs for network optimization and expansion, revenue leakage findings and network audit. General troubleshooting of MGw & MSC-S.

• Establishing the connectivity of New SDP & New SCP with all the MSC/MSC-s.

• Automation of routine processes & reports & alarm generation.

• Connectivity of VAS nodes & co-ordination with VAS vendors of RBT, MCA, IVR etc.

• Doing number management ( Installation/Deletion/AUC)

• Almost all operations of MGW/MSS/HLR.

Role @ Idea Cellular - IN Platform (ERICSSON- Platform): (Jun’08 to May’11)

Health Check up & node maintenance to maintain network uptime of 99.8%

Acceptance test of nodes (AIR, SDP, VS, IVR and MINSAT) while integration or upgrades.

Checking & Analyzing reports for network maintenance and fetching network

Utilization.

Subscriber database and voucher database maintenance.

Designing, Testing, Monitoring and Maintenance and Implementation of various Business configurations.

Implementation, Testing and Verification of Rating Plans (Tariff) for IN System.

Implementation, Testing and Verification of different N/W Nodes of IN System.

Coordination, Testing and Verification during various up gradations of different N/W Nodes of IN System.

Managing various offline activities like (Execution of offline promotion plans, activation/deactivation of different offers/services.)

Managing server settings like Rebate, Debit, Business Plan, Voucher and Subscription Expiry.

Physical Voucher Generation, Voucher Loading, Voucher State Change.

Creation and Maintenance of service classes on SDP.

Managing of service class and card group.

Subscriber Installation and Disconnection.

Configuration of USSD message for different logical events.

Creating restricted users for operation like (CC).

Writing scripts for customization.

Coordination with different inter departments to IN related issues and Customer query resolution within TAT.

Hands on experience of UNIX & SQL.

Achievements:

• Received Idea Excellence Award for SDP integration from NSS side.

• Received Idea Excellence Award for Integration of New MSC-s & MGw.

• Optimized USSD configuration in HLR.

• Acceptance test of SDP & AIR.

• AGM upgrade of MSC/MSS/HLR.

• Automation for alarm monitoring.

• Under Graduation Final project on DRA was published in an International

Technical magazine PIERS.

On Job Training:

• AXE-10 & AXE-810 Survey System training at Ericsson Pune for 5 days. This included entire GSM overview with some AXE hardware overview.

• CS4 Ericsson IN overview training at Ericsson Gurgaon for 4 days.

• MGw Operation & Maintenance training at Ericsson Gurgaon for 4 days. This included detailed Operation & Maintenance on R4 CPP.

• MSC-S Operation & Maintenance training at Ericsson Gurgaon for 1 day.

• This included configurations & operations of Ericsson’s MSC/VLR: APZ 212 40, at software version R12 and overview of APZ 212 50 MSC-s & MGw.

• MGw Operation & Maintenance training at Ericsson Gurgaon for 4 days.

• Huawei STP SG7000 Operation & Maintenance training at Pune for 5 days.

Educational Qualification:

• B.E. in Electronics & Communication Engg. From Birla Institute of Technology, Mesra with 70% in 2008

• HSSCE from Karim City College

• HSCE from Cambridge Public School

Personal Profile:

Father’s name : Mr. Ashok Kumar

Date of Birth : July 18, 1986.

Address : MIG-21 (Phase-II) Prem Park, Mahavir Nagar Ring Rd, Raipur

Contact no. : +966 - 569136461

Strengths : Grasping power, Adaptability, Zeal to learn more.

Nationality : Indian

Languages Known : English, Hindi

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