Computer Networking Technology

ERNEST TORRES

**** ******** ** ***#*** ● Arlington, TX 76014 ● *********@*****.***● 214-***-****

OBJECTIVE

Seeking a position within the IT field where I can apply my experience, education and newly obtained skills within the IT field.

HIGHLIGHT OF QUALIFICATIONS

• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

• Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).

• Create adds, deletes, removes, and assign permissions to users

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

• Configuring networks- LAN, WAN, MAN

• Protocols: TCP/IP, SMTP, HTTP, HTML, FTP, OSPF, IGRP, NAT, SNMP, NAT, PAT, RIP

• Services: WINS, PPP

• OS: Windows XP, Linux, Microsoft Server 2003, Active Directory

• Install, troubleshoot, repair, and break fix

EDUCATION

Kaplan College-Arlington, TX (Anticipated Graduation: January 2012)

Associates of Applied Science Degree- Computer Networking Technology

• Course Curriculum: Networking Case Studies, Ethic, Psychology, Intro to Information Technology, Software Applications, Database Management, Intro to Web Tools, Intro to Programming, Computer Hardware and Operating Systems, Networking Concepts, Linux Systems Admin, Windows System Admin, Networking with TCP/IP, Wireless Cases, Intro to Network Security, Intro to Routing and Switching.

EXPERIENCE

Telvista, Farmers Branch, TX 75234 (April 2011- Current)

Customer Support Agent

• Help the customer troubleshoot their computers and networks

• Create trouble tickets for the customers, and do follow up

Amax Auto Insurance, Grand Prairie, TX (May 2009- March 2010)

Insurance Agent

• Customer Service

• Finding an insurance policy that fits their needs

• Explaining to the customers what coverage’s they have

First Cash Pawn, River Oaks, TX 76114 (November 2007- December 2008)

Store Manager

• Supervised and managed a staff of 5+ employees and created and maintained employee schedules weekly

• Replenished pick areas identified by replenishment reports and various request for needed merchandise

American Steel and Aluminum, Grand Prairie, TX 75050 (September 2006-November 2007)

Paint Shop Supervisor

• Quality control to insure the best product to customers

• Insure the load is up to TX-DOT regulations

• Call the customers after delivery to insure acceptability

United States Marine Corps, Camp Pendleton, CA 92055 (June 2002-June 2006)

Combat Engineer

• Promoted to E4 in 3 years, achieved Fire Team Leader, and survived three tours of Iraq in the midst of combat

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