Account Executive
Resume:
John P. Novotny
Mesa, AZ 85209
Home: 480-***-**** Cell: 602-***-****
PROFILE: Sales professional with more than 20 years experience in customer and territory growth and customer service and support in various challenging environments. Skilled in analyzing and resolving product and customer problems enabling increased revenue and return on investment. Key strengths include training, presenting, mentoring, team and relationship building and communication skills. Developed and implemented processes and procedures resulting in recognition for performance and leadership. Solution oriented, goal driven innovator with excellent communication, leadership and marketing skills.
HIGHLIGHTS OF QUALIFICATIONS
• Sales Management • Results Oriented • Problem Resolution
• Client Retention Management • Strong Negotiation Skills • Strategic Planning
• Excellent Communication Skills • Team Player and Leader • Project Management
SELECTED ACHIEVEMENTS
Developed and implemented a strategy to create a commercial flooring identity while maintaining Home Builder sales. Created a commercial estimation team, communicated with the installation manager, securing commercial installers previously and successfully managed and structured an accurate bid process with my personally developed "bid-ware" program. Impact: Received contracts valued at $250,000 / 28% margin.
Exceeded Builders expectations and expedited installation details in order to close houses on the Lender's timely schedule. Communicated with order processing to pre-order and check stock, discussed with installations to take the proactive approach and identified billing errors prior to invoicing with the accounting department. Impact: Increased the units closed/revenue by 300%/$300,000
Analyzed the need to increase sales volume and prospected for new customers while satisfying existing customers with a limited estimating department. Developed an alternative plan to accelerate the bid to proposal process. Created a personal "bid-ware" which accelerated the bid to proposal process; which freed up the estimator for other account manager's needs. Impact: Top sales producer 3 years in a row and assisted with increasing the total team's volume.
Communicated to others the cause of "moisture migration”. Researched, analyzed, strategize and implemented a plan to counter-attack the General Contractors claim. Impact: Victory for DuPont Flooring, saving $95,000 of expenses to be shifted to the General Contractor
Identified incorrect cabinet design and layouts. Evaluated key changes to re-configure layouts to reduce base bid cost. Impact: Potential cabinet contract for a 300 home community / upgrade potential value $7,500,000.00.
Advised and Influenced Architects and General Contractors to accept Concure’s family of products as an “equal” to specifications. Impact: Increased value added sales volume while eliminating costly downtime and floor finish replacements with end users.
Taught students proper installation techniques, measuring, layout and design to eliminate floor replacements. Impact: Students were trained well and implemented my actions into their own.
Advanced into a Senior Installation Supervisor. Implemented previous training from the apprenticeship school to generate quality installations. Impact: Completed projects on time and within installation's budget.
Created an unusual product "heart-shaped pizza" that brought interest to a major TV network which increased customer count. Developed a strategy to mass produce the custom baking pans to hold the "heart". Impact: Resulted in 200% increase in business due to "free" advertisement exposing company to viewers by a major network.
TECHNICAL APPLICATIONS
Excel, Word, Outlook, PowerPoint, Adobe PhotoShop CS, and Pinnacle Studio 9
John P. Novotny
11250 E. Kilarea # 248
Mesa, AZ 85209
Home: 480-***-**** Cell: 602-***-****
OBJECTIVE: Seeking a challenging position utilizing problem solving, communication and leadership skills to provide an immediate impact in the area of Business to Business Sales as an Account Executive.
PROFESSIONAL EXPERIENCE
Creative Touch Interiors Phoenix, AZ 2000 - 2008
Account Executive
• Maintained a personal / professional relationship with key contacts, decision influencers and decision-makers within assigned accounts
• Accepted new accounts as distributed by Sales Manager while managing and exceeding expectations on existing accounts
• Validated and analyzed problems in the field while engineering solutions / communicated and assisted customer service resolving situations with win-win results
• Established continuous process improvement at all levels in organization
• Negotiated special Manufacturer / Distributor pricing for select products to meet the needs of clients’ budgets
• Accurately evaluated, forecasted and summarized monthly/quarterly sales volume and prepared reconciled pipeline reports to the Sales Manager
• Aggressively prospected and obtained profitable new accounts
• Supervised, overhauled and streamlined programs to maintain above average profit margins
DuPont Flooring Phoenix, AZ 1994 - 2000
Senior Account Manager
• Analyzed and developed solutions for clients' budgets, responsible for 1,500,000 annual budget
• Communicated with and maintained customer relations
• Analyzed businesses, their markets, and their profit potential
• Recommended acquisition opportunities, developed and forecasted budgets / cash flow
• Fostered team spirit and open communication in all phases of the business
• Established continuous process improvement at all levels in organization
• Created policies and procedures for effective management and business development
• Developed and implemented strategic planning for increased businesses
• Applied cooperative teaming and project budget analysis to determine avoidable costs
• Communicated with order processing, installations and accounting for accuracy
• Conducted extensive analysis and implemented enhanced operational support systems
Sun Control Tile Company Tempe, AZ 1991 - 1994
Account Manager
• Developed new business, maintained existing clients
• Established continuous process improvement at all levels in organization
• Created policies and procedures for effective management and business development
• Developed and implemented business practices improving and reducing operating expenses
• Analyzed existing support infrastructure and developed new procedures
• Wrote work orders for order entry, turned in accurate installation details to labor supervisor and discussing with Superintendents tentative installation dates
• Communicated with departments for accuracy
Giovanne's Pizza Scottsdale, AZ 1983 - 1991
Owner / Proprietor
• Implemented the business plan, ordered products, inventory control
• Fostered team spirit and open communication in all phases of the business
• Handled customer complaints and took appropriate action to resolve them
• Interviewed, hired, and trained new employees
• Developed and implemented strategic planning for increased businesses
• Managed and scheduled employees, purchasing, marketing, payroll and payables
PROFESSIONAL AFFILIATIONS
Member - Amico Club
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