Manager Customer Service

Andrew Ferguson

*** *. ******* **

Hollidaysburg, Pa 16648

814-***-****: Home

570-***-****: Cell

*********@*****.***

Objective

I am interested in position in your company. I am able and willing to excel in tasks that are assigned to me. I am familiar with Microsoft programs and I am also a skillful typist. I bring a positive attitude to any job that I complete. I am very goal oriented, set reachable goals and strive to meet and exceed them.

Work Experience

Retail Sales Associate

08/2009 – 11/2009 Dick’s Sporting Goods

Assist customers, Sale firearms and ammo, Stock shelves and inventory all firearms

Manifest Operator

06/2008 – 06/2009 H. H. Brown Work and Outdoor Group, Martinsburg, PA

Use clippership program to manifest orders and ship them correctly. I problem solve orders or issues when necessary. Some IT problem solving when necessary. I also load trucks using a forklift.

Retail Sales Representative

05/2007 – 02/2008 AT&T, Altoona, PA

Assist customers in purchasing and understanding their cell phone. Analyze bills and suggest money saving strategies. Assist businesses in choosing the proper plan to meet their needs.

Store Manager

9/2003 – 5/2007 Rent-A-Center, Altoona, PA

Manage associates, run stores day to day operations, set and manage store P&L's, Ensure the stores profitability, ensure the my store hits the company goals that are set for us, manage customers accounts, open and close store, customer service

Supervisor

8/2002 - 9/2003 Sheetz, Williamsport, PA

Supervise associates in daily work, End of day paperwork and deposit, Training new associates, run register, make subs

Communications Technician

6/2001 - 9/2001 Travacom, Pittsburg, PA

I install computer line, T.V. cable, and telephone cable in area school districts and army bases.

Department Manager of Electronics

2/1996 - 6/2001 Wal-Mart, Mill Hall PA, PA

I do many jobs as a Department Manager. Some which include ordering, associate relations, customer assistances, hiring, working fright, etc....

Education

Penn State University, State College, PA – one year

§ Majored in computer science, but had to withdraw do to a rock climbing accident

Contact this candidate