Customer Service, Data Entry, Appointment Setting

Maria Liza T. Lim

Email: *****.***@*****.***

Phone: 63-926-***-****/63-906-***-****

Skype: lizzie.shobeh

EDUCATION

Xavier (Ateneo de Cagayan) University Cagayan de Oro City, Philippines

Bachelor of Science in Commerce, March 2005

Major: Information Management

Corpus Christi School Cagayan de Oro City, Philippines

High School Degree, March 2001

Corpus Christi School Cagayan de Oro City, Philippines

Elementary, March 1997

WORK EXPERIENCE

Data Strategy Pte Ltd

Singapore

Data Entry Personnel/Telemarketer, December 18, 2010 – July 18, 2011

• Research company information such as correct company names, classifying industries and contact phone numbers and keying them into an Excel File

• Cold calling to Singaporean residents and set appointments

Telecom Arena

Home Based Virtual Assistant, August 17 2009- December 2010

• Follow-up orders on merchant processors for businesses’ merchant account applications

• Provided customer service to merchants and making sure that all customers’ issues are resolved in a timely manner

• Basic SEO (Search Engine Optimization)

eTelecare Global Solutions

Cebu City, Philippines

Customer Service Associate, April 6, 2006 – May 8, 2008

• Interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.

• Communicates with customers by telephone. Assists customers about their payments, balance and about the status of an order that was placed.

• Updating the company’s website by constantly updating links

SEMINARS/TRAININGS ATTENDED

Foundation Skills Training

eTelecare Global Solutions

April 6, 2006 – May 10, 2006

• General company information; history and its philosophy

• Important policies and general (non-workstation specific) procedures

• Information about compensation and benefits

• Intensive training to polish communication/conversational skills in English and conducts role plays to handle scenarios related to our job

Client Specifications Training

eTelecare Global Solutions

May 11, 2006- May 25, 2006

• Information about the products and services of our client

• Call handling procedure

• Familiarizing and navigating tools needed for the job

• Importance of providing excellent customer service

• Call Simulation

Expedia Travel Guide

People Support

February 2006

• Training to assist consumers in everything they need for researching, planning and purchasing a whole trip.

Basic Product Training

Link2Support Incorporated

August 2005

• Information about Linksys’ wired and wireless products and the services offered

e.g. VoIP, Wireless and Ethernet networking for home.

• Basic Troubleshooting steps to resolve technical issues of customers over

phone.

On-The-Job Training

First Community Cooperative (FICCO)

Human Resource Assistant

April 2004

• Keeps records of employee files

• Tracks employees’ attendance and tardiness

• Sorting out profiles of qualified applicants to fill out a job vacancy

ADDITIONAL ACTIVITIES

Ateneo Information Management Society

Member, June 2004 – Present

Youth for Christ

Member, May 2001 - Present

Young Disciples Club

Member, June 2000 – Present

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