High School Manager

Mark Richard Caron Jr.

**** ******** *****, *********, ** 36054

Cell Phone: 1-334-***-**** Email: z7qyrq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

I am a dedicated network systems administrator with comprehensive technical experience. Technically inclined. Adept at solving networking, electronics, and computer technology problems. I work well in stressful situations either alone or within a team environment.

CREDENTIALS:

• High School Diploma earned in May of 2005 from Stanhope Elmore High School, Millbrook, AL

• CompTIA Security+ certified since April 4, 2012

• DoD Secret Clearance obtained in January 2012

TECHNICAL SKILLS:

• Proficient in Windows 95 / 98 / 2000 / XP / Vista / Windows 7

• Able to repair/replace and troubleshoot all computer hardware components/peripherals as well as software and network related problems

• Software: MS Office 2007/2010 (Outlook, Photoshop, PowerPoint, Excel, Word, Access), BOMGAR, Microsoft Remote Assistance, Remedy Ticket System

JOB EXPERIENCE:

January 2012 – Preset

Tier 1 Help Desk Administrator, Enterprise Service Desk, U.S. Air Force Contractor, Gunter AFB, AL

o Tier 1 inbound/outbound technical support call center supporting the United States Air Force mission

o Troubleshoot computer software/hardware issues by phone and offer remote assistance.

o Create incident reports using Remedy ticketing system and ensure proper routing procedures are followed in accordance with the USAF Standard Operating Procedures.

o Duties include but not limited to: performing account maintenance through Active Directory/Directory Resource Administration tool, adding user’s to security groups/organizational accounts/distribution lists and ensuring proper rights are given, user/computer account creations on both the Legacy and AFNET domains, remote software installations/updates, remotely assist user’s using BOMGAR/MSRA, troubleshooting Office 2007 and 2010 programs (primarily Outlook)

o Actively support the AFNET migration users/computers from the Legacy domain

o Selected to be part of the USAFE (United States Air Force Europe) support team

o Specifically chosen/trained to administer the SIPR Network (Secret Internet Protocol Router)

2010 - 2011

Duke Energy Call Center, Escalation Supervisor, ER Solutions, Montgomery, AL

o Customer Support Call Center Supervisor

o Managed inbound calls from customers

o Maintained Customer's Electricity accounts for DUKE ENERGY

o Averaged 120+ calls per day

2004 - 2010

Assistant Manager, NAMCO Corporation, Aladdin's Castle Arcade, Montgomery, AL

o Electronic hardware replacement from circuit boards to video hardware repair and replacement.

o Managing daily and weekly collection deposits

Ranging from $5000.00+ per week

o Managed five employees

o Created weekly employee work schedules

o Managed merchandise inventory

o Responsible for store opening and closing procedures

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