Customer Service Professional
Resume:
Diane E. Reed
Bangor, ME 04401
*********@*****.***
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
01/08-Present Penobscot Community Health Center Bangor, ME
Billing Technician
• Review and prepare claims for submission to insurance companies both electronically and manually.
• Review and process denials
• Follow-up with insurance companies for timely payment on claims
• Research, correct and resubmit claims to insurance companies
08/07-12/07 Eastern Maine Healthcare Systems Brewer, ME
Customer Service Associate
• Answered incoming calls from patients and insurance companies
• Handled walk-in patients regarding payment and/or explanation of a bill.
• Entered new insurance information for billers to resubmit claims
• Field incoming calls from patients before transferring to collections and/or supervisors
• Handle escalated calls before handing off to supervisors
05/07-08/07 Bonney Staffing Bangor, ME
Temporary Billing Technician for EMHS
• Review and prepare claims for submission to insurance companies both electronically and manually.
• Review and process denials
• Follow-up with insurance companies for timely payment on claims
• Research, correct and resubmit claims to insurance companies
04/06-03/07 Wings for Children & Families Bangor, ME
Case Manager
• Advocated for children and families maneuvering through the mental health system
• Attended school meetings on behalf of families
• Researched and provided avenues for families in search of public assistance for their special needs children.
•
EDUCATION:
June 1983 Hermon High School Diploma Hermon, ME
Sept 99/May ’00 University Colleg of Bangor Liberal Studies Bangor, ME
.
Contact this candidate