Customer Service Manager

FAHAD A. ALI

***** **** *** ******

Houston, TX *7084

Cell:-832-***-****

*****.******@*****.***

SUMMARY

Working experience of 4 years as a purchasing agent & Quality Controller. Role of my jobs Purchase orders, Arranging the quantity in ware house, coordination of sales contracts, checking the flights status, Availabilities, purchasing of all kind of airlines tickets (domestic & International) Data entry, monthly stock reports to the general manager or director of the company, releasing of shipments from custom department of (Saudi Arabia) via custom broker, sending & receiving packages, envelops, shipments via (Fedex, TNT, DHL courier companies, Issue of letter of credit or debit. Bank transactions (International or national) Via Internet or banks, Inquiry & search of new companies (International or local) having business contracts making business agreements or contracts, Front desk person, Booking hotel apartments, Arranging the seminar, Exhibitions or meetings, presentations. Ability to work hard. Ability to work in any pressure, Ability to develop a co-operative environment with co-workers, clients.

SKILLS

Microsoft Outlook, Word, PowerPoint, Excel, Visio, Picture Manager, and Publisher.

Excellent customer service and sales skills.

PROFESSIONAL EXPERIENCE

AL MUKHLIS HEARING & MEDICAL EQU CO, Saudi Arabia 2008-2011

Purchasing Agent

• Provided the International & local purchase service.

• Support the stock arrange department

• Provide the purchase reports which help the accounts department.

• Support the sales department for their on time deliveries around the world & locally.

• Provided the technical department by arranging the Microsoft outlook Emails for each technician.

• Provide the management local & international companies, dealers, agents to expend the business terms.

ACTS Engineering Company, Saudi Arabia Oct. 2011- Mar. 2012

Senior Quality Controller

• Providing company with the best quality for pouring concrete for the best project of Saudi Arabia (King Abdullah International Airport) Jeddah (Saudi Arabia)

• Making Slump on check points (At airport project) from the mixture.

• Checking the slump, Cylinders & Temperature of the concrete at batching plants.

• Coordinating & supervising my team & arrangements of Working sites & batching plants teams.

• Arranging the Shift schedule.

• Support the Civil engineer while Trail Mixture, Temp, & design mixture.

• Completing the reports on batching plants & working sites collecting all of them together & submit it.

EDUCATION

Secondary School certification (Computer science)

High School Certification (Intermediate Commerce)

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