Customer Service Representative
Resume:
Adrienne Harding
Temple Hills, MD 20748
***********@***.***
EDUCATION
Marymount University
Arlington, VA: MA/MA, Forensic Psychology, Community Counseling
Expected Graduation Date (May 2013)
St. John’s University
Jamaica, NY: BS, Criminal Justice
Cumulative GPA: 3.61 (Cum Laude) (May 2009)
PROFESSIONAL EXPERIENCE
Various Locations
Childcare Provider (September 2010-present)
• Provide a safe and caring environment for children to learn and reach their full potential via educational videos, exercises, and close attention to detail
Newark International Airport
Customer Service Rep, Port Authority of NY and NJ (May 2007-August 2010)
• Answer phones and passengers questions in an efficient and professional manner, data input, greet passengers in a courteous manner, have a working knowledge of all airport and security procedures
Queens District Attorney’s Office
Intern, Criminal Court Bureau and Career Criminals Bureau (Aug 2008-May 2009)
• Prepared property releases, prepared calendars for bureau, filing, organized and redacted documents, transcribed client interviews, research as per ADA, assisted ADA’s in intake process, ran documents to DA counterparts, data input, trial observation, distributed court/case assignments to ADA’s, prepared lab report requests
Newark International Airport
Ticket Agent Assistant (Aug 2005-January 2007)
• Assist passengers in checking-in process, answering questions in an efficient and professional manner, guiding passengers to their appropriate terminal/gate
COMPUTER/LANGUAGE SKILLS
Proficient in written and spoken English
Extensive experience with Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), LexisNexis
Proficient in filing, organizing, typing
REFERENCES AVAILABLE UPON REQUEST
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