Manager Customer Service

Jose Pepe Garcia

*****#C Badillo Street Baldwin Park, Ca 91706 626-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS FOR BANQUET MANAGER

•Extensive years of experience.

•Exceptional customer service skills.

•Knowledge of Banquet Event Orders and set rooms accordingly to guests specification

•Knowledge of relevant health and safety regulations and procedures.

•Able to interpret and apply safety rules, operating, maintenance, and procedural manuals.

•Ability to handle multiple tasks. Strong leadership skills and the ability to motivate people.

•Strong supervisory and interpersonal skills.

•Ability to communicate effectively in both written and oral format.

•Able to work flexible schedule as large events may dictate.

•Bilingual English/Spanish fluently.

• Banquet Manager with extended background in planning and coordinating the daily needs for setup, execution, and breakdown of banquet functions.

PROFESSIONAL EXPERIENCE

Banquet Manager Hilton, Woodland Hills, CA 2011 2012

•Responsible for soliciting banquet business and ensuring customer satisfaction with all functions booked.

•Coordinate and supervise the execution of all banquet functions to ensure clients' specifications are adhered to and that the function runs smoothly and efficiently.

•Perform all position in banquet operations in order to supervise, direct, and train all banquet personnel.

•Demonstrates teamwork by assisting co-workers and other hotel departments as needed

•Handles difficult situations effectively.

•Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of clientele.

•Conducts effective employee meetings and counseling sessions on a regular basis.

•Determines, communicates, and monitors achievement of standards of performance on a regular basis.

•Maintains accurate records of each banquet event as required.

•Prepares reports, as necessary, to develop a more informative database for improved management decision-making and critical evaluation of work activities.

•Maintains proper staffing levels and controls payroll costs.

•Insures the timeliness of all banquet activities.

•Inspects function rooms regularly to ensure the room is maintained and in excellent condition at all times.

•Meets and exceeds customer and team member expectations by providing Service and teamwork

•Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.

Banquet Manager Inter-Continental/Omni, Los Angeles, CA 1992-2009

•Ensures compliance with specifications of the banquet order by working closely with other departments and within Food and Beverage as required.

•Ensures room is set-up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to event, checking room comfort, lighting and temperature.

•Initiates purchase orders for specific banquet items when necessary.

•Ensures readiness and compliance in case of last minute changes to banquet orders.

•Works closely with Kitchen to coordinate food presentation, and delivery times for each function.

•Ensures that employees follow proper sanitation practices.

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