Customer Service Technician

Randy Moss

**** ***** ***** ** *** #**

Finleyville, PA 15332

Phone: 724-***-**** *******@*****.***

Education: Colorado Institute of Art, Denver CO

Computer Animation 1998-1999

CCAC, Pittsburgh P A

Music Theory & Harmony 2000

Edinboro University, Edinboro PA

Psychology & Sociology 2003

CCAC, Pittsburgh P A

Customer Service and Call Center Training Certificate

Relevant Skills:

• I studied in a virtual call center and learned how to deal with various types of customers

• Good diction and grammar skills.

• Studied under several foreign professors and teaching assistants with a wide variety of accents

• Excellent time management and multi-tasking skill

• Proficient at using Microsoft Word, Outlook and I’m currently learning to use Microsoft Excel

• Customer Service and Call Center Training

• Abnormal Psychology, Sociology

• I studied German while attending Edinboro University

Work Experience:

Eat-N-Park, Jackson's Hole, Cumpy’s Cook 1999-2000

• Prepared food according to strict protocol and health standards

• Responsible for Just-In-Time style inventory tracking and stocking systems

• Maintained a relatively high customer service approval rating

DLM, Inc., Certified Insulators Asbestos Abatement Technician 1998-1999

• Responsible for the save removal of toxic material from commercial buildings

• Responsible for weighing the danger of the task with benefit of its removal and making the

appropriate decision

• Successfully removed and disposed of dangerous cancer causing toxins from 3 schools and 1 office

building

Waco Scaffolding Inspector/Warehouse Attendant 1997

• Loading and unloading of trucks to fill customer's orders

• Inspected scaffolding to ensure safety standards

• Responsible to evaluate the inventory of scaffolding and repair or discard as necessary

Dairy Queen Server 1996-1997

• Prepared orders, stocked inventory, maintained a sanitary kitchen and dining areas

Interests Hobbies

I enjoy reading older literature such as Dostoyevsky, Kerouac and Beckett

Music Performance (prior to my accident)

Music Appreciation (since my accident)

I also compose music using music composition software

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