Ratikesh Sharma

NIT ½ Chowk,

Faridabad-******.

Haryana.

Mobile: -099********,987-***-****

Email: - z72lo8@r.postjobfree.com

Soft

Ratikesh Sharma

MY PROFESSIONAL TAGLINE

I am a natural 'management' person with good communication and organizational skills, leadership and having full scope of competencies & experience in SYSTEM/SUPPORT/PRODUCT/PROCESS TRAINING & DEVELOPMENT WITH RELATIONSHIP MANAGEMENT. I'm aware that many managers/head do an adequate job for their companies, but I'm ready to do an outstanding job in order to grow company and increase in required-area.

‘FRANCHISEE SUPPORT/RELATIONSHIP MANAGER’/ ‘STRATEGIC BUSINESS MANAGER’/‘AREA DEVELOPMENT

MANAGER’/’OPERATION HEAD’/’HR MANAGER’

Having 6.6 years of full scope of professional as Franchisee Support Manager/Strategic Business Manager/Area Development Manager/Operation Head (Business strategic/ planning/Support)/HR Manager (Recruitment/Training/Development), Team Leader, Centre Manager, Faculty (IT & soft Skills) within IT (Education, Training & Development) industry. I have excellent analytical & calculative skill and I use this skill to meet & achieve the goal & requirements of the organization. I also have wide knowledge and experience in reengineering concepts and tools which I use to reengineer the business process and improve it to make the business effective and efficient. I have also involved and contributed a lot in converting the business strategy & planning into effective business design. Having knowledge and experience in IT/Finance/Vocational/Livelihood training companies like NIIT, SSI, ISAS, ACA, IIFCA,Career.Net(RSM-IT PRO). I use my knowledge & experience in the process of business growth & establish business strategy and objectives, based on business requirements and cost effectiveness, and provides result oriented solution to business & system development. I formulate business plans and coordinate, perform& resolve with team.

Career Objective:-

Management position:-

• Where over 5 years of experience will add value to System/Product/Process/Support tarning, Operations, Administration, Human Resource (recruitment, training & development), Budgeting (CRM), Business administration/support for the growth and expansion of the firm.

• Where I can utilize my extensive management skills, administration expertise, leadership skills.

• Where I am able to utilize my expertise and experience in handling business policies or procedures, assessing and evaluating business records and maintaining a positive records in the organization.

• Where I can utilize my Content Skills, Functional Skills, and Self Management Skills.

AREAS OF CORE COMPETENCIES

• Leadership.

• Results Orientation.

• Market and Customer Orientation.

• Social Competence.

• Intercultural Awareness.

• Analytical and Strategic Competence.

• Ability to bring about change.

• Channel Management.

• Key Account Management.

• Business Development.

• Brand Management.

• Collection Management.

• Team Management & MIS Reports.

AREAS OF EXPERIENCE

• STRATEGIC/BUSINESS PLANING.

• PRODUCT LAUNCH & DEVELOPOMENT.

• BRAND POSITING/MANAGEMENT.

• MARKET REASERACH.

• COMPETITIVE INTELLIGENCE.

• CONSUMER INSIGHTS.

• STAFF DEDELOPMET/LEADERSHIP.

• BUSINESS DEVELOPMET.

• SALES MANAGEMENT.

• CONTINUOUS IMPROVEMENT.

• PROJECT MANAGEMENT.

• CALCULATIVE & ANALYTICAL PROBLEM SOLVING.

• ANALYZES BUSINESS STRATEGIES/PLANING.

Key Skills:-

• Time management skills.

• People management skills.

• Interpersonal communication skills.

• Business communication skills.

• Verbal communication skills.

• Business management skills.

• Strategic Thinking.

• Creative thinking skills.

• Organizational skills.

• Effective listening skills.

• Decision making skills.

• Problem solving skills.

• Negotiating skills.

• Teamwork skills.

• Coaching skills.

• Teaching skills.

• Quick learning skills.

• Effective study skills.

• Analytical Skills.

• Risk Taking.

• Sales Ability.

• Resourcefulness.

• Reliability.

• Creativity.

• Determination.

• Ethics.

• Critical thinking skills.

• Customer service skills.

• Multi-Tasking.

• Diplomacy Skills.

Responsibility:-

• Showing up for work on time and putting in expected hours.

• Making appropriate choices – such as how I dress and how I interact with others.

• Being reliable – to boss, the people I work with, and clients should be able to rely on me on a daily basis, especially during peak or urgent periods.

• Meet deadlines (or complete work prior to deadline)

• Meet or exceed of job goals.

• Quantify and present successful results

Professional Strength

• Strategic planning.

• Organizational Development.

• Executive Training & Development.

• Leadership Management.

• Infrastructure Development.

• Methodology Development.

• Revenue Enhancement.

• Workshop & Seminar Design & Facilitation.

• Business Process Reengineering.

• Corporate Development.

• Quality Management.

• Plan, Coordinate and develop corporate presentation.

• Exceptional communicator with strong negotiation, problem resolution, and client needs assessment.

• Equally effective at identifying opportunities, developing focus and providing tactical business solution.

• Client relations.

• New Business solution.

• Human resources management.

• High end training and support in administration, sales & marketing.

• Business policy and procedure formulation.

• Team building & leadership.

• Contact negotiations.

• Public relations.

Corporate Profile

• Self motivated

• Dynamic management professional with diverse credentials which combine solid tactical leadership and human resources expertise with a strong operational background and ability to work collaboratively, and a commitment to achieving corporate goals.

• Result driven management with the proven ability to motivate personnel to reach desired individual objectives and dedicated to maximizing profits.

• Provide impeccable customer service and creation an atmosphere of exceptional growing of individual or company.

• Superior ability to assemble talented teams and devise effective recruiting strategies, coupled with strong negotiation and problem solving skills.

• Thorough understanding of the importance of accurate, detailed reports and plans with a strong working knowledge of business analysis techniques.

• Experienced in evaluation and creating budget and profits/loss statements with an exceptional understanding of how to bring profitability and success to an organization.

• Strategic thinker with a proven track record of developing and implementing effective business.

• Creating solid strategic alliances and consistently meeting deadlines and objectives.

• Outstanding ability to efficiently and profitably manage day to day individual or business operations as well as multiple location and territorial or regional operations.

My Strength

• Persuasive, solution oriented communicator with highly motivational skills.

My View

• There is always space for smart and hard-worker

Attitude

• Positive approach and Integrity towards the organization

DOB

• 25 Dec 1982

Professional Qualification

• Diploma in Computer Science from Aptech Computer Education Ltd Raigarh.

• Diploma in System Management from Aptech Computer Education Ltd Raigarh.

• Advanced Certificate in PC Application from NIIT Computer Education Ltd Raigarh.

• Swift India and Swift Netsurf from NIIT Computer Education Ltd Mumbai.

• DNIIT from NIIT Computer Education Ltd Mumbai.

• Linux Administration from NIIT Computer Education Ltd Mumbai.

• Oracle DBA from NIIT Computer Education Ltd Mumbai.

• C & Data Structure, Windows O/S 2003 CD from NIIT Mumbai

• Certificate of Proficiency in J2EE Architecture & Oracle 9iAS from NIIT Mumbai.

• Proficiency in System Call Programming and Basic Linux Administration from NIIT Mumbai.

• DMCA from CDEC Mumbai.

• Doing ERP course (HRM, CRM).

Education

Qualification

• SSC with second class.

• HSC with second class.

• BCA from IGNOU.

• Doing MBA EXE

Work Experience

• Worked as Customer Care Executive for ‘Call Take’ call center.

• Worked as Lab Faculty in Aptech Computer Ltd Raigarh CHG.

• Worked as MRI in NIIT Computer Ltd Raigarh CHG.

• Worked as IT-Faculty in Venus, BCC, Success and NICE Computer in Mumbai.

• Worked as IT-Faculty in NIIT Computer Ltd Andheri (E) Mumbai.

• Worked as Information & Broadcasting Reporter for ‘Jankarm’ & ‘Raigarh Sandesh’ News papers at Raigarh CHG.

• Worked as Field Officer for Unitetd Commercial Forest India Ltd RGH.

• Worked as G.L (Technical) & Faculty for SSi Education Ranchi.

• Worked as Mentor Business Executive for Inter Lingua Communication (Event Company) Mumbai.

• Worked as Press, Advertisement and Production In-charge for Lal Saheb Motion Pictures Mumbai.

• Worked as a trainer for NIC on contract basis.

• Worked as a Corporate level trainer as an NITIAN for TCS, Bajaj Allianz, HSBC, Tata Iron And Steel Co.Ltd, HSBC and HDFC.

• Worked as Sr.Faculty for iSAS (Indian School of Advanced Studies) Ranchi.

• Worked as Centre Manager for ACA Ltd. (Academy of Computer Accountant) Ranchi from 1St march 08 -15th march 09.

• I worked as FRANCHISEE SUPPORT/RELATIONSHIP MANAGER for Career.Net (A unit of RSM-IT Pro Delhi).

• I worked as STRATEGIC BUSINESS MANAGER for Balaji InfoTech.

Currently Working

I am working as Operation Head for Vinayaka Institute of Professional sciences, the Master franchise and Study centre of IIFCA (The Institute of Finance and Computer Accounting, An ISO 9001:2008 Certified and Reg.NCT Govt. Of Delhi),IGNOU(World Largest University),Dr. C.V. Raman University(Recognized By UGC,AICTE,BCI,MCI and other regulatory body),AISECT(All India Society for Electronics and Computer Technology, An ISO 9001:2008 Certified Organization).

References

• Mr.Vivek Parmar Sr.Engineer in WIPRO.

• Mr.Dhirendra N.Singh Jr.Works Manager Govt.of India Ministry of Defence Ishapore W.B.

• Mr. Vikas Bafana Director NIIT Computer Andheri (E) Mumbai.

• Mr.Vinay Kumar Pandey Sub-Editor Dainik Jagran Ranchi.

• Mr. Bijay Sarawgi Director of SWASTIK Group of company Ranchi.

• Mr.Muktendra Pratap Advocate Patna High court.

• Dr.Aniket Bhardwaj Advocate Ranchi High Court.

• Mr. Ram Naresh Singh Secretary cum National General secretary of ASS.

• Mr. Kishore Kumar Banerjee Regional Head iLearn.

• Mr.Debashish Ghosh Strategic Business Manager ACA Ltd.

Interests and Activities

• To create new things in Management, Soft, Channel & Networking skills fields, participate in all the creative activities & Seminar based on the Management, Educational and Current affairs

Hobbies

• Collect the current affairs on Management & study the new management strategy, technology.

Community Activities

• I am working for Pranav Swaraj Seva Sangh (Govt Regd) as Public Relation Officer.

• I am working for Abhinav Samaj Sevashram (Govt Regd) as Public Relation Officer.

• I am the social-member of Radha Swami Dayalbagh Ranchi.

Civil service grades

• Worked as Lions Club cadet.

• Worked as Rotary Club cadet.

• Worked as NCC cadet.

Professional Membership

• I am the member of IPTA Nataya Sanstha

• I am the member of Samarpan Kala Kendra.

Award Received

• I got the award for IT magazine quiz, Debate, Radio & TV quiz programs.

• I got the award for Literacy & NCC programs.

• I got award from ‘NIIT National IT Aptitude Test’.

• I got the award from Mahishi Yuva Sahabhagita Samiti for Debate.

• I got the award from Yugshree TV monthly Magazine for writing letter articles.

• I got the award from District Literacy Committee for participating in World Literacy Day.

• I got the award from Nehru Yuva Kendra for Essay competition.

• I got the award from Samarpan Kala Kendra for participating and acting in various plays for TV, Radio and Society.

• I got the award from IPTA participating and acting in various plays for TV, Radio and Society.

• I got the award from Abhinav Samaj Sevasharam, Pranav Swaraj Seva Sangh, Lions and Rotary club for various social activities.

Social Membership

• I am the member of Pranav Swaraj Seva Sangh.

• I am the member of Abhinav Samaj Sevashram.

Language

English, Hindi and Urdu

Place: - Ranchi Sign

(Ratikesh Sharma)

Date: - 17/09/ 10.

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